DENISE DAVIS
Cumming,GA
Summary
Vision-driven change agent with career-long record of customer service, complex property claims, and management success for leading organizations. Proven talent for aligning business strategy and objectives with established insurance and claim management paradigms to achieve maximum operational impacts with minimum resource expenditures. Growth-focused thought leader with a collaborative approach to solving complex problems and delivering superior customer service. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills, as well as critical thinking, conflict resolution, and technical expertise.
Overview
8
8
years of professional experience
Work History
CLAIM SPECIALIST , WEATHER AND CATASTROPHE FIRE – HAIL RECONCILIATION UNIT
State Farm Insurance
10.2021 - Current
- Handle weather-related claims for homeowners
- Reconcile estimates to insure that they are in line, so to pay what is owed and covered by the customer’s policy
- Contact customers, to review changes to their estimate, explain coverages and deliver Remarkable service
- Provide open and engaging conversations with fellow co-workers and provide guidance
- Demonstrate leadership skills and integrity
- Make decisions daily based on information provided and resolve any issues proactively.
Claim Specialist, Total Loss
State Farm Insurance
04.2017 - 10.2021
- Assess estimates and valuation reports to ascertain if vehicles in each case will be a total loss; handle an average of 25 claims per day
- Demonstrate exceptional knowledge of established policies, procedures, laws, statutes, and insurance regulations when making determinations regarding coverage
- Mediate negotiations regarding customer service escalations, issue resolution, and technical questions with expert knowledge of insurance regulations and insurance policies
- Provide thorough and timely updates to clients regarding claim progress, and respond promptly to inquiries via phone and email
- Act as a leader and key resource by administering comprehensive training to junior specialists regarding system use and claims processes
- Liaise with third parties to arrange expert assessments and evaluations in the case of suspected fraud
- Communicate clearly with claimants and policyholders regarding claims denials and explaining reasoning behind denial decisions.
Claim Specialist, Property
State Farm Insurance
10.2015 - 04.2017
- Oversaw both written and digital estimates to make determinations in loss settlements
- Exhibited thorough knowledge of company policies and procedures, as well as federal and state laws, statutes, and insurance regulations when making decisions relating to coverage, liability and property damages
- Established whether additional or specialized investigation is necessary to complete claim resolution
- Corresponded with witnesses, agents, other insurance companies, repair shops, contractors, attorneys, and others to gain a full picture of each case during investigations
- Applied strong verbal communication skills to resolve customer conflict while maintaining a calm and professional demeanor
- Conduct thorough investigations regarding the extent of damages, and independently handle complex claims processes.
Education
BACHELOR OF BUSINESS ADMINISTRATION -
Warner University
Lake Wales, FL01.1999
ASSOCIATE OF BUSINESS ADMINISTRATION -
Polk State College
01.1994
CPCU 500, 510, 530 And 312 Ethics
CPCU
Skills
- Growth Mindset
- Emotional Intelligence
- Strategic Thinker
- Relationship Building
- Data Analysis
Timeline
CLAIM SPECIALIST , WEATHER AND CATASTROPHE FIRE – HAIL RECONCILIATION UNIT
State Farm Insurance
10.2021 - Current
Claim Specialist, Total Loss
State Farm Insurance
04.2017 - 10.2021
Claim Specialist, Property
State Farm Insurance
10.2015 - 04.2017
BACHELOR OF BUSINESS ADMINISTRATION -
Warner University
ASSOCIATE OF BUSINESS ADMINISTRATION -
Polk State College
CPCU 500, 510, 530 And 312 Ethics
CPCU