Linda Trujillo
Grand Prairie,TX
Summary
High-performing professional with 14 years of experience driving positive organizational outcomes through exceptional customer service, efficient claim handling, and successful sales strategies. Collaborates with cross-functional teams to tackle complex, high-stakes problems and deliver effective solutions. Committed to continuous improvement and dedicated to contributing to the overall success of the team.
Overview
14
14
years of professional experience
Work History
Claim Specialist - Hail Reconciliation Unit
State Farm
04.2019 - Current
- Maintained a high level of accuracy in claim evaluations by staying up-to-date on industry regulations and guidelines.
- Streamlined communication between multiple departments involved in the claims process, facilitating efficient collaboration and decisionmaking.
- Worked in a team environment and assisted with multiple department
- Ensured compliance with state regulations governing the handling of insurance claims, mitigating risk exposure for the organization.
- Enhanced claim processing efficiency by implementing streamlined procedures and documentation practices.
- Identified and resolved complex reconciliation issues.
Claim Associate
State Farm
04.2018 - 04.2019
- Managed a high volume of claims efficiently by prioritizing tasks in a fast-paced environment.
- Consistently met or exceeded performance metrics in key areas such as accuracy, timeliness, and customer satisfaction ratings.
- Executed some claim handling responsibilities in addition to taking the initial loss report such as addressing repairs and setting expectations with the customer on what to expect and what is expected of them.
- Trained new hires and coached them as they transitioned into this role.
Call Center Insurance Agent
Amax Auto Insurance
04.2015 - 04.2018
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Online Department Assistant Manager
Amax Auto Insurance
09.2013 - 01.2015
- Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
- Supported staff members through timely completion of administrative tasks, increasing overall productivity.
- Collaborated with other departments to facilitate cross-functional projects for improved results.
- Performed data entry for targeted reports to facilitate dissemination of knowledge about departmental operations.
Customer Service Representative
Americo Auto Insurance
02.2013 - 09.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Sunset High School
Dallas, TXDallas College
Dallas, TXSkills
- Teamwork oriented
- Professionalism and Empathic
- Sales experience
- Claim Evaluation Proficiency
- Insurance Industry Experience
- Critical Thinking
- Customer service and support
- Team Leadership
- Proficient in Xactware, Google Suite and Microsoft Office
- Virtual recruiting
- Large loss claim handling
Timeline
Claim Specialist - Hail Reconciliation Unit
State Farm
04.2019 - Current
Claim Associate
State Farm
04.2018 - 04.2019
Call Center Insurance Agent
Amax Auto Insurance
04.2015 - 04.2018
Online Department Assistant Manager
Amax Auto Insurance
09.2013 - 01.2015
Customer Service Representative
Americo Auto Insurance
02.2013 - 09.2013
High School Diploma -
Sunset High School
Dallas College
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