Tiski Gray
Atlanta,GA
Summary
Dedicated team player with exceptional organizational skills, adept at managing multiple projects simultaneously with precision. Skilled at prioritizing tasks and consistently meeting deadlines. Demonstrated success in customer service, recruitment, and operational leadership within dynamic industries.
Overview
7
7
years of professional experience
Work History
Claim Specialist - Hail Unit (WCCS HRU)
State Farm Insurance
12.2024 - Current
- Hybrid/Remote Environment
- Investigating, evaluating, negotiating, and settling complex insurance claims in strict timeframes.
- Applying knowledge of policies, and insurance regulations when determining coverage, liability, & damages
- Contacting customers by telephone, written correspondence and/or various electronic media
- Effectively managing work through task driven queues while multi-tasking in a fast-paced hybrid environment
- Supporting our customers through personalized, caring, and simple interactions
Assistant Branch Manager
Enterprise Mobility
11.2022 - 12.2024
- Led a customer-focused team of 6-8 customer service agents, implementing service standards and tracking performance to align with corporate goals
- Managed sales forecasting, inventory tracking (multi-million-dollar fleet), and collection of accounts receivable at Atlanta Hartsfield Airport
- Built vendor partnerships and initiated B2B outreach strategies to grow local market share
- Responded to customer concerns, working with executives to significantly raise customer satisfaction ratings.
- Conducted performance reviews, managed promotions, and trained new employees using digital communication tools
National Sales Recruiter(Hybrid)
Total Quality Logistics (TQL)
11.2021 - 10.2022
- Managed full-cycle recruitment remotely for over 26 states using ATS, CRM systems, and video interviews
- Sourced and screened candidates via job boards, referrals, social media, and campus events
- Collaborated with hiring managers and outside recruiters to streamline virtual onboarding and hiring processes
- Hired 29 freight brokers in a Hybrid/Remote recruiting environment in first year across various U.S. regions
Vehicle Service Agent
Enterprise Truck Rental Holdings
05.2018 - 10.2022
- Acted as key customer service liaison between departments and external partners
- Maintained service quality in a high-volume environment, increase branch Service Quality Index score 85%-92%
- Performed inspections and coordinated logistics for vehicle fleet while assisting in branch operations
Administrative Intern
U.S. House of Representatives
09.2018 - 12.2018
- Company Overview: 6th Congressional District (James Clyburn's Office)
- Prepared meeting agendas, handled sensitive calls, and conducted political research for constituents
- Set up meetings and conference calls using Microsoft for multiple departments.
Education
Bachelor of Science - Business Administration - Human Resources
University of South Carolina - Darla Moore School of Business
05-2020
Skills
- Microsoft Office
- Zoom
- Google Suite
- CRM/ATS Systems
- Remote Recruiting
- Virtual Onboarding
- Customer Success
- CRM & ATS Management
- Detail orientation
- Critical thinking
- Account management expertise
- Relationship Management
- Talent Acquisition
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time off401k matchTeam Building / Company RetreatsPersonal development programs4-day work weekStock Options / Equity / Profit SharingPaid sick leaveTimeline
Claim Specialist - Hail Unit (WCCS HRU)
State Farm Insurance
12.2024 - Current
Assistant Branch Manager
Enterprise Mobility
11.2022 - 12.2024
National Sales Recruiter(Hybrid)
Total Quality Logistics (TQL)
11.2021 - 10.2022
Administrative Intern
U.S. House of Representatives
09.2018 - 12.2018
Vehicle Service Agent
Enterprise Truck Rental Holdings
05.2018 - 10.2022
Bachelor of Science - Business Administration - Human Resources
University of South Carolina - Darla Moore School of Business
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