Denise Davis
Los Angeles,CA
Summary
Seeking a full-time position that offers professional challenges utilizing interpersonal skills. Skilled in customer service and communication, excelled in building empathetic customer relationships and swiftly addressing inquiries. Expert in utilizing hand-held scanners for efficient item tracking, showcasing ability to quickly learn and apply new technologies. Detail-oriented team player with strong organizational skills.
Overview
3
3
years of professional experience
Work History
PSE Sales & Services Distribution Clerk
United States Postal Service, USPS
11.2023 - 07.2024
- Received, sorted, and distributed over 300 incoming mail and packages per hour.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic customer relationships and earned reputation for exceeding service standard goals.
- Used hand-held scanners and physical logs to accurately track item movements.
Bus Operator
Metro
09.2023 - 11.2023
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported approximately 50 passengers safely along prescribed routes according to tight schedules.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details.
- Communicated regularly with central dispatch teams to report delays and route changes.
Package Handler/Customer Service Cashier
United Parcel Service, UPS
11.2021 - 06.2022
- Loaded and unloaded 100 plus parcels onto and off of trucks for fast shipment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed verbal and written instructions to properly move and ship products.
- Communicated with supervisors about delays or other issues with shipments.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Education
No Degree - Business Administration
Pierce College
Woodland Hills, CA United StatesSkills
- Customer Service
- Customer inquiries
- Written and oral communication
- Customer Satisfaction
- Product and service knowledge
- Customer Assistance
- Communication and Interpersonal Skills
- Ability to learn quickly
- Customer Engagement
- Teamwork and Collaboration
Timeline
PSE Sales & Services Distribution Clerk
United States Postal Service, USPS
11.2023 - 07.2024
Bus Operator
Metro
09.2023 - 11.2023
Package Handler/Customer Service Cashier
United Parcel Service, UPS
11.2021 - 06.2022
No Degree - Business Administration
Pierce College