DENISE DENUNZIO
Palm Coast,FL
Summary
Ambitious to serve and be proactive as a Customer Service Representative/Office Administration. I am a top-performer, excelling at obtaining goals and being a valuable professional to my team. I bring over 25 years of experience as a recent Assistant Branch Manager with extensive experience that have given me skills that are adaptable and diversity to being a Office Administrator/Customer Service Representative.
Overview
10
10
years of professional experience
Work History
Assistant Branch Manager
EVERGREEN FEDERAL BANK
05.2023 - 06.2024
- Relationship development with high end clients, contributing to significant growth in deposit revenue
- Coached branch staff and Personal Banker training opportunities
- Developed strong product knowledge to provide informed recommendations based on individual client needs
- Reconciliation with accounts for payable and receivables with large company clients
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Monitored daily branch activities with balancing a branch and staff end of day totals
Customer Service Representative III
PEOPLES BANK OF COMMERCE
03.2014 - 05.2023
- Customer and client development
- Resolution and escalation
- Inquiry representative for my branch
- Training and motivating of new hires
- Skilled at working independently and collaboratively in a team environment.
- Leadership in staff
Education
High School Diploma - Business Administration
James Caldwell High School
West Caldwell, NJSkills
- Operational Management
- Productive time management skills
- Conducting performance reviews
- Proficient with Word, Outlook, some Excel, Scanning, Emails, Fax
Accomplishments
Gold Level Teller/CSR certified 2018
CSR Service Surveys 100% rating 2014-2023
Timeline
Assistant Branch Manager
EVERGREEN FEDERAL BANK
05.2023 - 06.2024
Customer Service Representative III
PEOPLES BANK OF COMMERCE
03.2014 - 05.2023
High School Diploma - Business Administration
James Caldwell High School
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