Denise DiMarco
Summary
Results driven Business Development Center Internet Coordinator with proven record of exceeding productivity goals and driving revenue growth. Adept at building rapport with customers and delivering high-quality customer service.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
BDC Specialist
Toyota World of Lakewood - Lakewood
Lakewood
03.2025 - Current
- Handled customer inquiries via phone and email to ensure timely resolution.
- Coordinated appointment scheduling for service and sales departments to streamline operations.
- Partnered with sales team to implement customer satisfaction initiatives.
- Worked with higher gear, Vin solutions,Reynolds, Tecobi, CDK.
BDC Specialist
Automotive Avenues
Wall Township
01.2018 - 06.2023
- Facilitated communication between management, sales, and clients to meet customer expectations
- Scheduled sales appointments to align client needs with available inventory
- Facilitated communication among management, sales, and clients to ensure alignment with customer expectations
- Handled inquiries and coordinated multiple tasks to streamline operations
- Acquired knowledge of vehicle makes, models, trims, and packages to assist clients effectively.
BDC Specialist
Freehold Buick GMC
Freehold
04.2016 - 11.2017
- Managed internet traffic and outbound calls to generate new business opportunities
- Delivered exceptional service by leveraging product knowledge to meet customer needs
- Followed up on inquiries promptly to enhance customer engagement
- Scheduled sales appointments for customers and coordinated appointment with the sales team
BDC Specialist
Acura of East Brunswick
East Brunswick
01.2014 - 11.2015
- Answered a high volume of incoming calls and online inquiries
- Managed client profiles and inquiries to facilitate timely lead follow-up
- Developed follow-up procedures that enhanced sales and client retention
Education
High School Diploma -
New Dorp High School
Staten Island, NY 06.1976 - 06.1980
Skills
- Customer relationship management
- CRM software management
- CRM Higher Gear
- Vin Solutions
- Dealer Socket
- Direct Sales
- Business development
- Appointment scheduling
- Multitasking capabilities
- Team collaboration
- Conflict resolution
- Interpersonal Skills
- Customer service
- Customer relationship management
Timeline
BDC Specialist
Toyota World of Lakewood - Lakewood
03.2025 - Current
BDC Specialist
Automotive Avenues
01.2018 - 06.2023
BDC Specialist
Freehold Buick GMC
04.2016 - 11.2017
BDC Specialist
Acura of East Brunswick
01.2014 - 11.2015
High School Diploma -
New Dorp High School
06.1976 - 06.1980