Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Jacklyn Torres

Hobart,IN

Summary

BDC Representative focused on assisting potential customers determine their vehicle needs and scheduling them with a test-drive appointment. Proactive approach to sales by open communication and vast knowledge of vehicle specifications. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.

Overview

1
1
year of professional experience
1
1
Certification

Work History

BDC Specialist

Currie Motors
Valparaiso, IN
11.2022 - 02.2023
  • Advised customers on warranties, service contracts, GAP coverage, extended service plans, and other aftermarket products.
  • Researched competitive rates offered by other dealerships in order to ensure pricing is competitive.
  • Followed required scripts and guidelines for inbound and outbound sales calls.
  • Developed relationships with customers and maintained communication via phone, email, or other methods.
  • Participated in weekly meetings with managers to discuss strategies for increasing BDC traffic.
  • Monitored customer feedback surveys for trends or areas needing improvement within the BDC department.
  • Coordinated appointments for potential buyers to meet with sales staff.
  • Provided information to customers on the various benefits of purchasing a vehicle through the dealership.
  • Conducted follow-up calls post-sale in order to verify customer satisfaction levels.
  • Followed up on incomplete applications from customers in order to obtain additional details needed for approval process.
  • Provided support during negotiations between customers and sales staff regarding payment terms and trade-in values.
  • Analyzed customer feedback surveys to identify areas for improvement in the BDC department.
  • Maintained customer database by updating contact information and vehicle purchase history.

Engraver/Sales Associate

Things Remembered
Merrillville, IN
07.2022 - 11.2022
  • Train new employees in safe use of engraving machinery and techniques.
  • Operate specialized lasers used in laser engraving processes.
  • Manage daily production schedules by prioritizing projects according to deadlines given by clients.
  • Modify existing designs or create new ones based on customer requests or industry trends.
  • Keep detailed records of all jobs completed including customer information, project details, costs.
  • Advise customers on how best to care for their engraved products over time.
  • Identify potential issues with machines that may impact production times or quality standards.
  • Worked with materials such as brass, aluminum, steel, plastic, and acrylics to produce high-quality designs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Demonstrated product features and benefits for customers' needs.

Education

High School Diploma -

Neighbors' New Vistas High School
Portage, IN
10-2021

Skills

  • CRM Software
  • Upselling strategies
  • Social Media Monitoring
  • Performance Tracking
  • Appointment Setting
  • Follow-up calls
  • Goal-Oriented
  • Multitasking
  • Professionalism
  • Effective customer upselling
  • Time Management
  • Decision-Making
  • Task Prioritization
  • Attention to Detail
  • Customer seating
  • Effective Communication
  • Relationship Building
  • Staff training and motivation
  • Adaptability and Flexibility
  • Problem-Solving
  • Cash Handling
  • Food safety and sanitation
  • Interpersonal Communication
  • Continuous Improvement
  • Analytical Thinking
  • Full-cycle sales process
  • Problem-solving abilities
  • Self Motivation
  • Processing payments

Affiliations

  • spends time with family, along with gardening. I do hair and make up on the side as well as tattooing.

Languages

English
Professional
spanish
Limited

Certification

  • baretending licenses
  • food handling certificate

Timeline

BDC Specialist

Currie Motors
11.2022 - 02.2023

Engraver/Sales Associate

Things Remembered
07.2022 - 11.2022

High School Diploma -

Neighbors' New Vistas High School

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Jacklyn Torres