Edgar Guerrero
Burlington,NJ
Summary
Professional with focus on business development and customer engagement. Proven ability to enhance lead generation and streamline communication processes. Known for strong collaborative skills and adaptability, with keen eye for detail and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
BDC Specialist
Reydel Volkswagen
09.2022 - Current
- Collaborated with sales team to create personalized follow-up plans for each client, ensuring high levels of customer retention.
- Managed incoming leads efficiently, resulting in increased response times and higher lead-to-sale conversion rates.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Organized training sessions to enhance employees'' product knowledge and improve overall performance.
Kitchen Manager
Grillestone
07.2019 - 09.2022
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Implemented customer feedback system to gather insights and improve dining experience.
Kitchen Manager
AMC Theatres
12.2016 - 07.2019
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Education
Associate of Arts - Business Management
Middlesex County College
Edison, NJ12-2016
Skills
- Multitasking and organization
- Customer service
- Staff training and development
- Attention to detail
- Upselling strategies
- CRM software
- Relationship building
- Conflict resolution
Languages
English
Spanish
Timeline
BDC Specialist
Reydel Volkswagen
09.2022 - Current
Kitchen Manager
Grillestone
07.2019 - 09.2022
Kitchen Manager
AMC Theatres
12.2016 - 07.2019
Associate of Arts - Business Management
Middlesex County College
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