DENISE Dionne
Dudley,MA
Summary
Hard working, reliable, and dedicated medical administrative employee.
Self-motivated Senior Administrative Associate with deliberation in providing organization to chaotic workloads. Fast-paced organizer of strategic data known for effortless coordination of back-end specifics to help high-level operations run as smoothly as possible. Exceptional written and verbal communicator known for concise language and thoughtful conveyance of information between proper channels.
Overview
38
38
years of professional experience
Work History
Physiatry Senior Administrative Assistant
UMass Memorial Medical Center - Memorial Campus
Worcester, MA
10.2023 - Current
- Coordinated complex schedules for medical staff, ensuring optimal resource allocation and operational efficiency.
- Managed patient admissions and discharge processes, improving workflow and enhancing patient experience.
- Streamlined office procedures, resulting in improved communication between departments and reduced turnaround times.
- Developed training materials for new administrative staff, facilitating smooth onboarding and knowledge transfer.
- Implemented electronic health record (EHR) systems to enhance data accuracy and retrieval efficiency.
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
Lincoln Primary Care Secretary Med. Admin. Sr.
UMASSMEMORIAL HEALTHCARE
Worc, MA
01.2014 - Current
- Perform secretarial and administrative support services for Doctors & Nurse Practitioners
- Schedule appointments for patients
- Scan, fax, copy, and email
- Refill medications electronically
- Proficient in Epic
- Schedule MRI, CT scan, other necessary procedures
- Billing
- Release of records
- Order office supplies
- Process referrals
- Prior authorizations for tests ordered.
- Check in patients
- Check out patients
Infectious Disease Secretary Med. Admin. Sr.
UMASSMEMORIAL HEALTHCARE
Worc, MA
03.2011 - 12.2013
- Perform secretarial and administrative support services
- Schedule appointments for patients
- Scan, fax, copy, and email
- Refill medications electronically
- Billing in Allscripts
- Complete tasks for Doctors and Nurse Practitioner
- Proficient in Meditech, Allscripts, Idx, and Soarian
- Schedule MRI, biopsy, CT scan, etc.
- Set up home infusion for patients on iv antibiotics
- Send letter to patients who have missed their appointments
Emergency Room Unit Secretary
UMASSMEMORIAL HEALTHCARE
Worc, MA
05.2010 - 03.2011
- Answered telephones/intercom and relayed messages.
- Served as unit receptionist/clerk
- Directed patients, visitors and others.
- Transcribed physician orders, entered orders into entry system according to procedure.
- Assembled medical records, filed reports and other documents.
- Obtained past medical records, prepared transfer and discharge charts.
- Prepared documents to accompany departing patients and arranged patient transportation.
- All dietary functions as instructed.
- Receive calls from Life Flight regarding trauma patients
- Worked with Attending Physicians on service.
- Discharged the Patient in the computer.
Food Services Assistant
LEICESTER PUBLIC SCHOOLS
Leicester, MA
12.2006 - 10.2010
- Helped with preparation and cleanup according to the programs menus and recipes.
- Maintained established standards of sanitation, safety and food preparation.
- Stored foods, supplies and equipment in an organized manner.
- Provided assistance in all dietary functions as instructed.
Cardiology Unit Secretary
UMASS MEMORIAL HEALTHCARE
Worcester, MA
11.1997 - 09.2001
- Answered telephones/intercom and relayed messages.
- Served as unit receptionist/clerk
- Directed patients, visitors and others.
- Transcribed physician orders, entered orders into entry system according to procedure.
- Assembled medical records, filed reports and other documents.
- Obtained past medical records, prepared transfer and discharge charts.
- Prepared documents to accompany departing patients and arranged patient transportation.
- Entered, maintained and retrieved computer information.
- Attended a variety of meetings, conferences and seminars as required.
Coordinator - Incomplete Record Section
UMASS MEMORIAL HEALTHCARE
Worcester, MA
06.1997 - 11.1997
- Responsible for all employees training in incomplete record section.
- Coordinated entire workload and functional activities in the physician record section.
- Prepared physician and house staff notification letters including printing of letters via computer and mailing.
- Contacted physicians via telephone to notify them of delinquent records and suspension.
- Contacted house staff to arrange for record completion.
- Prepared reports of delinquent records for the hospital executive committee.
- Communicated to all levels of hospital staff, including physicians, department chiefs, residency coordinator, program directors, department heads and secretaries.
Medical Records Clerk
UMASS MEMORIAL HEALTHCARE
Worcester, MA
10.1988 - 06.1997
- Worked in several areas within medical records department.
- Completed any and all documents pertaining to legal correspondence.
- Assisted with document transcription and filed documents relative to patient records.
- Utilized healthcare computer system to enter patient information.
- Answered phones and resolved any problems that arose.
Education
High School Diploma -
SOUTH HIGH SCHOOL
Worcester, MA01-1988
Skills
- Enthusiastic personality, excellent interpersonal skills, strong organization skills
- Ability to adapt quickly and proficient in multitasking
- Computer Skills
- Highly dependable
- Willing to work in a team atmosphere as well as independently
- Proficient in Microsoft office
- Executive support experience
- Project coordination expertise
- Expert time management
Timeline
Physiatry Senior Administrative Assistant
UMass Memorial Medical Center - Memorial Campus
10.2023 - Current
Lincoln Primary Care Secretary Med. Admin. Sr.
UMASSMEMORIAL HEALTHCARE
01.2014 - Current
Infectious Disease Secretary Med. Admin. Sr.
UMASSMEMORIAL HEALTHCARE
03.2011 - 12.2013
Emergency Room Unit Secretary
UMASSMEMORIAL HEALTHCARE
05.2010 - 03.2011
Food Services Assistant
LEICESTER PUBLIC SCHOOLS
12.2006 - 10.2010
Cardiology Unit Secretary
UMASS MEMORIAL HEALTHCARE
11.1997 - 09.2001
Coordinator - Incomplete Record Section
UMASS MEMORIAL HEALTHCARE
06.1997 - 11.1997
Medical Records Clerk
UMASS MEMORIAL HEALTHCARE
10.1988 - 06.1997
High School Diploma -
SOUTH HIGH SCHOOL