Denise Douglas
Homestead
Summary
Experienced Call Taker proficient in high-volume environments, managing multi-line phone systems and crisis situations. Demonstrates exceptional communication and problem-solving skills while maintaining composure under pressure. Contributes to team efficiency and fosters positive collaboration to enhance operational performance.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Emergency Call Taker
City of Miami Police Department
Miami
11.2005 - Current
- Received emergency calls, assessing urgency and routing to appropriate units.
- Coordinated responses with police officers, fire department, and medical services.
- Documented incident details accurately in the computer-aided dispatch system.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Education
Kingstree Senior High School
Kingstree, SCSkills
- Emergency response coordination
- Call assessment
- Incident documentation
- Computer-aided dispatch
- Customer relationship management
- Professional communication
Certification
- HIPAA
- BLOODBORNE PATHOGENS
- HAZCOM
Business
- Owner/Operator of Douglas Care Express Transport
Timeline
Emergency Call Taker
City of Miami Police Department
11.2005 - Current
Kingstree Senior High School