Denise Dulin
Summary
Educated in a wide range of HR and leadership functions including Full Life-cycle Recruiting, On-Boarding, Client Services, and Career Development. Combines background in collegiate administration and corporate services to support growth-oriented workforces through human capital strategies, talent mobility, negotiations, cultural diversity, and strategic planning.
Establishes business goodwill using superior communication, interpersonal, and presentation talents in all mediums.
Overview
15
15
years of professional experience
Work History
Retention Customer Service Representative
Swift Transportation
Jurupa Valley, CA
02.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
OTR Commercial Truck Driver
Swift Transportation
Otay Mesa , CA
07.2020 - Current
- Maintained safe driving record by observing road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Communicated with company dispatchers to alert of any issues or delays.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Delivered goods to customers both locally and long distance.
Enrollment Advisor
University Of Arizona Global Campus/Ashford Univer
San Diego, CA
05.2006 - 08.2019
- Helped students complete applications and navigate admissions processes.
- Respond to phone, chat and email admissions inquiries daily in order to coordinate and conduct one-on-one admissions information.
- Counseled prospective students on the college admissions process including former and active military service personnel on admissibility, degree options, and requirements; developed career action plans to ensure students were reaching both long and short-term goals.
- Connected students with outside resources to assist them in reaching their goals, followed-up with students to determine if their goals were being met.
- Assisted students in determining their eligibility for federal financial aid, military funding and or employer tuition assistance.
- Built and maintained relationships with students of all demographics to help support them through their college experience, month over month strong persistent rate in student success.
- Effectively communicated with internal and external departments on behalf of student.
- Worked autonomously to manage time efficiently through scheduling, organization, and prioritization of responsibilities to reach personal and organizational goals.
- Met or exceeded enrollment and retention goals consistently.
Education
Bachelor of Arts - Organization Management
University of Arizona Global Campus
Skills
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Time Management
- Recruiting-Retention
- Hazmat/TWIC
Timeline
Retention Customer Service Representative
Swift Transportation
02.2022 - Current
OTR Commercial Truck Driver
Swift Transportation
07.2020 - Current
Enrollment Advisor
University Of Arizona Global Campus/Ashford Univer
05.2006 - 08.2019
Bachelor of Arts - Organization Management
University of Arizona Global Campus