Kristen Hardy
Centerville,UT
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Retention Customer Service Representative
Lexington Law Firm
Centerville, UT
04.2016 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly..
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Accounting Assistant
Columbus Travel
Bountiful, Utah
12.2006 - 09.2010
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Distributed the mail, verified checks, prepared the deposit and to the deposit to the bank.
- Assisted Travel Agents with daily questions.
- Prepared Airline Reports and reconciled it and submitted it.
- Covered for the Accountant on the days she was not in the office.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
Education
High School Diploma -
Bountiful High School
Bountiful, UT06.1986
Skills
- Data Entry and Maintenance
- Verbal and Written Communication
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Customer Retention Strategies
- Upbeat and Positive Personality
- Patient and Empathetic
- Multitasking and Prioritization
- Issue and Complaint Resolution
Timeline
Retention Customer Service Representative
Lexington Law Firm
04.2016 - Current
Accounting Assistant
Columbus Travel
12.2006 - 09.2010
High School Diploma -
Bountiful High School