DENISE EMMERSON
High Point,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Knowledgeable Desired Position with solid background in mortgage loan origination and client consultation. Expertise in guiding clients through mortgage process, ensuring compliance with lending regulations, and closing loans efficiently. Demonstrated proficiency in financial analysis and customer relationship management.
Overview
11
11
years of professional experience
Work History
Mortgage Loan Officer
Truliant Federal Credit Union
08.2022 - 02.2024
- Evaluated client financial data to determine mortgage eligibility and recommend appropriate loan products.
- Managed loan processing from application to closing, ensuring compliance with regulations and policies.
- Collaborated with underwriters to resolve issues and expedite loan approvals.
- Educated clients on mortgage options and terms to facilitate informed decision-making.
- Maintained current knowledge of industry regulations and best practices for compliance.
- Delivered timely updates on loan status, proactively communicating with all parties involved.
Patient Care Representative
StarTek
07.2021 - 11.2022
- Maintained detailed records of customer interactions and transactions for future reference.
- Followed HIPAA guidelines when handling confidential patient information.
- Managed incoming calls and scheduled appointments for patients.
- Verified insurance eligibility for patients prior to scheduling appointments or procedures.
Customer Service Representative
IRI Consulting
05.2021 - 03.2022
- Resolved escalated customer complaints in an efficient manner while maintaining positive relationships with clients.
- Developed and maintained a team of call center representatives to meet performance standards.
Appointment Setter/Customer Service
American Red Cross
08.2018 - 11.2018
- Engaged prospects through cold calling, enhancing lead generation results.
- Developed follow-up strategies that boosted customer engagement and retention rates.
- Maintained CRM systems to ensure accurate tracking of appointments and interactions.
- Streamlined appointment-setting processes to minimize scheduling conflicts.
- Scheduled follow-up calls with potential customers to nurture interest in appointments.
- Answered inbound calls, addressing inquiries from potential customers effectively.
Customer Service Representative/Collections Agent
Sears Holdings Corporation
03.2013 - 01.2014
- Resolved customer inquiries using CRM software to enhance service delivery.
- Developed training materials for new hires, improving onboarding efficiency.
- Collaborated with cross-functional teams to streamline communication processes.
- Managed customer feedback through surveys, driving service improvement initiatives.
Education
Associate of Applied Science - Medical Coding And Billing
Ultimate Medical Acadamy
Tampa FloridaDiploma -
Auguste Escoffier School of Culinary Arts
Boulder, CO09-2023
High School Diploma -
Vance-Granville Community College
Henderson, NC11-2012
Skills
- Healthcare education
- Insurance expertise
- Account oversight
- Billing and coding proficiency
- Call handling
- Issue resolution
- Goal oriented
- Loan origination
Education and Training
other,other
Timeline
Mortgage Loan Officer
Truliant Federal Credit Union
08.2022 - 02.2024
Patient Care Representative
StarTek
07.2021 - 11.2022
Customer Service Representative
IRI Consulting
05.2021 - 03.2022
Appointment Setter/Customer Service
American Red Cross
08.2018 - 11.2018
Customer Service Representative/Collections Agent
Sears Holdings Corporation
03.2013 - 01.2014
High School Diploma -
Vance-Granville Community College
Associate of Applied Science - Medical Coding And Billing
Ultimate Medical Acadamy
Diploma -
Auguste Escoffier School of Culinary Arts
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