Denise Enriquez

• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
• Reduced errors in financial records by conducting regular audits of billed accounts.
• Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
• Enhanced customer satisfaction with timely and accurate invoice generation.

Worked from home handling Enrollment and Good Cause Team

I learned and worked from home handling Good Cause Cases for patient Medicare Premium Plans and handled task at high volume

Ran front office , Patient Scheduling , Customer Service, payroll, deposits, communicate / relay Dr instructions. Check-In, Billing, maintain a smooth and rapid in-patient setting for patients to be seen promptly in a timely manner. Handle upset patients with empathy and fulfill their needs as best as possible. Resolved any escalations that were in office or over the phone

• Served as a mentor to new teacher aides by sharing best practices for supporting both teachers and students in achieving success.
• Supported teachers in creating differentiated instruction materials, catering to diverse learning needs.
• Maintained accurate records of student attendance, grades and assessment data as required by school policy.
• Aided students with special needs, providing individualized support and helping them reach their full potential.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.