Denise Farson
Sparks
Summary
Seasoned Public Safety Dispatcher with background in managing emergency calls, coordinating responses, and logging incident details. Strengths lie in crisis management, problem-solving abilities, and strong communication skills. Experience shows ability to prioritize tasks during high-stress situations while maintaining composure and professionalism. Impact made through creating efficient dispatch protocols that improved response times and public safety outcomes.
Overview
23
23
years of professional experience
Work History
Public Safety Dispatcher
City Of Reno
Reno
12.2001 - 03.2025
- Coordinated response times for law enforcement, fire department, and medical emergencies in order to ensure timely arrival to affected areas.
- Maintained accurate records of all calls received, including time of call, caller information, nature of call, action taken, and disposition of each call.
- Assessed requests from outside agencies in order to prioritize response times according to urgency level.
- Performed multiple tasks simultaneously while maintaining focus on priority issues.
- Monitored radio transmissions between police officers, fire fighters, and other public safety personnel.
- Received emergency and non-emergency calls, entered data into the computer system, and dispatched personnel to appropriate locations.
- Utilized mapping software programs such as GIS and GPS technology to provide detailed directions for responders during emergency situations.
- Participated in training sessions designed to enhance knowledge of protocols specific to position duties.
- Handled highly stressful situations with extreme poise and control, keeping callers calm and on line until help arrived at scene.
- Used radio, telephone and computer system to update first responders with new information.
- Collaborated with other departments within organization on special projects related to public safety initiatives.
Education
High School Diploma -
Valley High School
Sacramento, CA01-1983
Cosmetology License -
Artist Beauty College
Sacramento, CA01-1983
Skills
- Emergency response coordination
- Record keeping
- GIS mapping
- Data entry
- Radio communication
- Call assessment
- Prioritization techniques
- Verbal and written communication
- Confidentiality understanding
- Radio traffic monitoring
- Computer-based dispatch systems
- Secure sensitive information
- Teamwork
- Certified Training Officer
Timeline
Public Safety Dispatcher
City Of Reno
12.2001 - 03.2025
High School Diploma -
Valley High School
Cosmetology License -
Artist Beauty College