Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Operatory Team Lead
Henson/Cooper Orthodontics
Lake Jackson, Texas
02.1995 - Current
Supervised a team of orthodontic assistants and provided guidance to ensure adherence to policies and procedures.
Oversaw delivery of high-quality, cost-effective care with focus on patient safety, comfort and dignity.
Maintained master calendar and scheduled new appointments based on provider availability.
Managed inventory of dental supplies and placed orders as necessary.
Supported office administrative tasks such as answering phones and filing patient documents.
Ensured compliance with all health and safety regulations within the orthodontic office.
Collaborated with other departments within the practice such as billing or marketing teams.
Developed strategies to increase patient satisfaction through improved customer service.
Ensured compliance with HIPAA regulations when handling sensitive information.
Education
Some College (No Degree) - General Studies
Wharton County Junior College
Wharton, TX
Some College (No Degree) - General Studies
Brazosport College
Lake Jackson, TX
Skills
Staff Training and Development
Appointment Scheduling
Clinical Documentation
HIPAA Compliance
Problem-Solving
Excellent Communication
Multitasking
Reliability
Time management abilities
Self Motivation
Laboratory safety protocols
Customer Service
Instrument Calibration
Infection control procedures
Certification
Continuing Education certification attained by Brazosport College- Chemistry, Essentials of Excel, Essentials of Word and QuickBooks Pro1.