Summary
Overview
Work History
Education
Skills
References
Community Service
Timeline
Generic

Denise Gallo

Wickliffe,OH

Summary

  • To obtain an administrative position where I can contribute to student success by coordinating student shadowing, assisting with high school nights, open houses, and freshman orientation.
  • Proficient in Microsoft Office and administrative software.
  • Strong organizational skills with attention to detail and multitasking abilities.
  • Proven leader with experience in customer service and team collaboration.
  • Excellent communication and interpersonal skills, capable of building positive relationships with students, staff, and parents.
  • Ability to coordinate events and provide seamless support in school functions.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Bartender

Mean Mugs Pub
03.2018 - 06.2023
  • Delivered exceptional customer service in a high-paced environment
  • Trained new staff, ensuring team preparedness and cohesion
  • Managed inventory, ordering supplies, and balancing cash drawers daily
  • Developed promotional strategies, including special events and drink menus.

Bartender

Pacers Mentor
03.2017 - 03.2018
  • Provided fast, friendly service to patrons while managing high-volume shifts
  • Assisted with event planning and execution, including customer promotions.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Bar Manager

Pub 91
03.2016 - 03.2018
  • Led bar operations, staff training, and inventory management
  • Supervised customer service excellence, problem-solving, and conflict resolution
  • Ensured compliance with health and safety standards by maintaining a clean environment
  • Oversaw financial responsibilities, including cash reconciliation and deposits.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies. .

Education

High School Diploma -

Lake Catholic High School
Mentor Ohio
05.1995

Skills

  • Strong multitasking
  • Customer Service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and Tolerance
  • Engaging personality
  • Organizational ability

References

Available upon request.

Community Service

  • Actively involved with Villa Angela-St. Joseph High School as a parent of a freshman football player.
  • Passionate about supporting school activities and fostering a welcoming environment for students and families.

Timeline

Bartender

Mean Mugs Pub
03.2018 - 06.2023

Bartender

Pacers Mentor
03.2017 - 03.2018

Bar Manager

Pub 91
03.2016 - 03.2018

High School Diploma -

Lake Catholic High School
Denise Gallo