Denise Gillis
Largo
Summary
Dynamic operations manager with a proven track record at Westshore Pizza, excelling in customer satisfaction and team leadership. Skilled in business planning and personnel management, I foster strong relationships and enhance service quality, contributing to a thriving community presence. Committed to maintaining high standards and compliance while driving operational success.
Overview
29
29
years of professional experience
Work History
Owner/Operator
Westshore Pizza
02.2017 - 05.2025
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Contributed positively to the local community through involvement in various events or charitable organizations.
Front of House Manager
Cody's Original Roadhouse
05.2015 - 06.2016
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Bartender
Stuart Bowl Lanes & Lounge
05.2014 - 05.2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Industrial Maintenance Technician
Brown and Williamson Tobacco
02.1996 - 01.2014
- Maintained comprehensive records of all maintenance activities, enabling accurate tracking of machine performance over time.
- Enhanced safety protocols, conducting thorough inspections and addressing potential hazards before they could cause accidents or injuries.
Skills
- Operations management
- Hiring
- Business planning
- Personnel management
- Payroll processing
- Inventory management
Timeline
Owner/Operator
Westshore Pizza
02.2017 - 05.2025
Front of House Manager
Cody's Original Roadhouse
05.2015 - 06.2016
Bartender
Stuart Bowl Lanes & Lounge
05.2014 - 05.2015
Industrial Maintenance Technician
Brown and Williamson Tobacco
02.1996 - 01.2014
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