DENISE HAISLIP
Union City,GA
Summary
I am seeking an opportunity with your organization as a Front Desk Agent that will enable me to use my current skill set and experiences I have acquired.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Hilton Garden Inn Downtown Atlanta
12.2024 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Front Desk Agent
Best Western Plus Fairburn
09.2023 - Current
Night Auditor
Hyatt Place South
11.2021 - 08.2023
- Administered with check-in and check-outs
- Coordinated with kitchen staff, housekeeping and shuttle transportation
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service
Night Auditor
Hyatt Place
06.2021 - 09.2021
- Administered with check-in and check-outs
- Coordinated with kitchen staff, housekeeping and shuttle transportation
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service
Inbound Sales Representative
National Pen Company
04.2017 - 02.2020
- Managed large amounts of inbound calls in a timely manner
- Identified the customer's needs, clarified information, researched issues as well as provided resolutions
- Upsold additional products to customer's and met personal and team targets
Guest Services Representative
Holiday Inn Express & Suites
03.2016 - 04.2017
- Delivered outstanding customer service to our guest's
- Responded to any guest needs with a sense of urgency and attentiveness
- Balanced the drawer daily
- Greeted and registered guest's
- Resolved any issues during my shift
Night Auditor
Best Western Celebration Inn & Suites
11.2008 - 03.2016
- Ensured the daily ledger and all revenue was balanced
- Assisted guest's with local diners, entertainment
- Prepared a hot and continental breakfast daily
- Interacted with and registered guest's
Home Care Attendant
South Central Human Resource
12.2007 - 03.2008
- Helped elderly & disabled citizens
- Provided house cleaning services as needed
Call Center Representative
Fort Knox National Company
09.2006 - 05.2007
- Processed electronic phone, car and credit card payments
- Received inbound high call volumes
Cashier
Lowe's Home Improvement
06.2004 - 09.2006
- Scanned items for checkout, handled cash, answered customers' questions
- Multi-tasked the cash register and phone daily
Call Center Representative
Nielsen Media Research
03.2002 - 09.2002
- Contacted residents throughout the U.S to conduct research on programs mostly viewed
Education
High School Diploma -
Shelbyville Central High
Shelbyville, Tn05.1993
Skills
- Microsoft Office Word
- Microsoft Excel
- Visual Matrix Property Management System
- POS System
- Neat Fax/Scanner
- Phone Suite Switchboard System
- Opera Property Management System
- Colleague Advantage Property Management System
- Concierge
- Rewards Recognition
- Front Office Communication
- Accommodation Reservations
- Telecommunications
- Etiquette & Presentation
- Multi-line switchboard
- Interpersonal skills
- Problem handling
- Upselling techniques
- Guest safety
Certification
- Hospitality Skills, Intercontinental Hotel Group (IHG), 2016
- American Hotel & Lodging Educational Institute (AHELI), 2008
Softwaresystemskills
- Microsoft Office Word
- Microsoft Excel
- Visual Matrix Property Management System
- POS System
- Neat Fax/Scanner
- Phone Suite Switchboard System
- Opera Property Management System
- Colleague Advantage Property Management System
Timeline
Guest Service Representative
Hilton Garden Inn Downtown Atlanta
12.2024 - Current
Front Desk Agent
Best Western Plus Fairburn
09.2023 - Current
Night Auditor
Hyatt Place South
11.2021 - 08.2023
Night Auditor
Hyatt Place
06.2021 - 09.2021
Inbound Sales Representative
National Pen Company
04.2017 - 02.2020
Guest Services Representative
Holiday Inn Express & Suites
03.2016 - 04.2017
Night Auditor
Best Western Celebration Inn & Suites
11.2008 - 03.2016
Home Care Attendant
South Central Human Resource
12.2007 - 03.2008
Call Center Representative
Fort Knox National Company
09.2006 - 05.2007
Cashier
Lowe's Home Improvement
06.2004 - 09.2006
Call Center Representative
Nielsen Media Research
03.2002 - 09.2002
High School Diploma -
Shelbyville Central High
- Hospitality Skills, Intercontinental Hotel Group (IHG), 2016
- American Hotel & Lodging Educational Institute (AHELI), 2008
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