Denise Ham
Pittsburgh,PA
Summary
Results-driven and accomplished professional with extensive experience in delivering complex projects within scope, on time, and within defined budget across diverse industries. Skilled in leading cross-functional teams, managing stakeholder expectations, and implementing project management best practices to achieve strategic business goals. Proficient in utilizing Agile and Waterfall methodologies, with strong focus on continuous improvement, operational efficiency, and project objectives alignment with organizational priorities. Strategic leader with exceptional communication, analytical, and problem-solving skills to drive collaboration for attaining high-impact project outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Contract Project Manager
MHK
Pittsburgh, PA
03.2024 - 09.2024
- Presented weekly status reports outlining progress, risks, and financial metrics for monthly steering committee meetings and weekly PMO updates
- Fostered vendor relationships by resolving issues and managing changes in scope, schedule, and cost through established verification protocols
- Demonstrated expertise in Microsoft Office applications and networking APIs for software configuration within healthcare IT environments
- Applied Agile methodologies, encompassing scrum and sprints to support DevOps and clinical solutions teams in product configuration and testing
- Created PMO documentation to streamline processes and improve operational efficiency
- Oversaw product life cycles from initial discovery through go-live for transitions and optimal performance
- Coordinated vendor integration and testing schedules to align with project objectives and timelines
- Successfully delivered two high-revenue projects ahead of schedule and well under budget
- Managed resource allocation and procurement process for Central CA and Jefferson Health plans Medicaid platform implementation projects
- Achieved project milestones within time via digital transformation initiatives for MHK CareProminence EMR platform and EPIC integrations
- Directed projects with budgets ranging from $500K to $2M, while ensuring effective management across all initiatives
- Monitored progress, addressed risks, and drove project success by utilizing project management tools, including MS Project, Smartsheet, Jira, Confluence, Oracle, Clarity, and NetSuite
Implementation Project Manager
CliniSys
Pittsburgh, PA
07.2022 - 02.2024
- Partnered with engineering teams to set objectives and craft PMO documentation, while ensuring clear project alignment
- Orchestrated complex software implementation and digital transformation projects for SaaS solutions tailored to clinical laboratory vendors by maintaining rigorous quality standards throughout
- Coordinated with third-party vendors for seamless integration of member and provider virtual portals with Clinisys software
- Conducted due diligence for merger of three labs, with keen focus on financial and compliance aspects
- Addressed issues promptly and managing scope adjustments effectively by maintaining strong vendor relationships
- Performed thorough due diligence for merger of three laboratories, while focusing on financial and compliance requirements
- Led LIMS project implementation for Lurie Children’s Hospital of Chicago to replace legacy LIMS system with Epic Beaker and Clinisys Blood Bank platform
- Escalated risks through RAID logs, provided project milestones status reports, and managed budgets and procurement process via NetSuite/OpenAir
- Enhanced team efficiency in configuration and testing phases by monitoring product progress across its full life cycle from discovery to go-live by leveraging Waterfall/Agile methodologies
- Subject Matter Expert for transition from Open Air to NetSuite project and financial management system
Senior Client Project Manager
Highmark Health Solutions
Pittsburgh, PA
10.2021 - 07.2022
- Oversaw product life cycle management from discovery to go-live by employing Agile methodologies to maximize team performance in configuration and testing
- Collaborated with engineering teams to set project objectives and develop PMO documentation
- Coordinated with third-party vendors for seamless integration of member and provider virtual portals with Clinisys software
- Nurtured strong vendor relationships by assessing issues efficiently and overseeing scope management
- Met milestones ahead of schedule while reducing project costs by 10% on key initiatives
- Strengthened collaboration among business analysts, engineers, and product managers by facilitating requirements gathering with cross-functional teams
- Led two major client-facing modernization projects with combined budget exceeding $52M for increasing managed care workstreams and achieving substantial process improvements
- Realigned resources and budgets for 2 high priority internal projects to save the company $10 million and allow for increased investment in the projects
Project Manager
GE Healthcare
Pittsburgh, PA
10.2018 - 12.2021
- Spearheaded complex, multi-phase medical device implementations at major health systems like Texas Health Resources with strict adherence to timelines and budget parameters
- Held comprehensive responsibility for scope, cost, schedule, and contract deliverables by utilizing advanced planning, tracking, change control, and risk management techniques
- Generated over $15M in revenue, with primary focus on hospitals in Dallas/South Central region by delivering around 140 healthcare technology integration projects annually
- Implemented patient monitoring, telemetry, anesthesia machines and ancillary medical device projects in major health systems in Dallas area as remote project manager
- Facilitated project success through effective collaboration and oversight by supervising cross-functional teams of over 10 members, including field engineers, systems analysts, developers, and integration engineers
Clinical Education Specialist
Clinical Education Specialist
Pittsburgh, PA
07.2013 - 10.2018
- Designed training sessions, workshops, and continuing education courses to meet regulatory, organizational, and professional development needs in the perioperative care area
- Collaborated with clinical leadership to identify educational gaps and create targeted programs to address learning objectives
- Assessed effectiveness of educational initiatives via feedback and performance metrics
- Drove advancements in patient monitoring technologies by contributing to improved clinical outcomes and patient care
- Led new hire onboarding and orientation programs for clinical specialists
- Developed new clinical education documentation to reduce onboarding from 6 months to 4 months and retain the successful deployment of specialists to the field
Contract Project Manager
TekSystems, Inc.
Pittsburgh, PA
12.2022 - 03.2023
- Successfully provided post go-live support for NASCO claims system upgrade for Blue Cross Blue Shield of MI
AI/Ml Regulatory Project Manager
Mayo Clinic
Minneapolis, MN
03.2023 - 08.2023
- Provided PM consulting advice to Regulatory team to help establish a clear project management process
- Assisted with developing clear guidance for the FDA regulatory process and quality management to engineers and technical staff
Lead Respiratory Therapist
UPMC Passavant
Pittsburgh, PA
07.2012 - 07.2013
- Supervised 12 respiratory therapists in a 4-ICU, 250 bed hospital
- Evaluated new medical devices for the respiratory department
- Performed research projects in conjunction with cardio-thoracic teams to advance respiratory practices
Education
Master of Science - Health/Health Care Administration/ Management
Walden University
05.2013
Bachelor of Science - Biology
Edinboro University
08.1998
Associate’s Degree - Respiratory Therapy
Community College of Allegheny County
05.2004
Skills
- Project Lifecycle Management
- Risk Management/Mitigation Strategies
- Performance Tracking/KPI Development
- Change Management
- Budgeting/Cost Control
- Revenue Growth/Lead Generation
- Stakeholder Engagement
- Team Leadership/Development
- Client Relationship Management
Certification
- Program Management Professional, PgMp, 10/01/24
- Project Management Professional, PMP, 03/01/16
- Google Cloud Digital Leader, 06/01/21
- Lean Six Sigma Green Belt Certification, 05/01/14
- SAFE Agile Certification, 01/01/21
- SAFE Agile Scrum Master Certification, 06/01/21
Timeline
Contract Project Manager
MHK
03.2024 - 09.2024
AI/Ml Regulatory Project Manager
Mayo Clinic
03.2023 - 08.2023
Contract Project Manager
TekSystems, Inc.
12.2022 - 03.2023
Implementation Project Manager
CliniSys
07.2022 - 02.2024
Senior Client Project Manager
Highmark Health Solutions
10.2021 - 07.2022
Project Manager
GE Healthcare
10.2018 - 12.2021
Clinical Education Specialist
Clinical Education Specialist
07.2013 - 10.2018
Lead Respiratory Therapist
UPMC Passavant
07.2012 - 07.2013
Master of Science - Health/Health Care Administration/ Management
Walden University
Bachelor of Science - Biology
Edinboro University
Associate’s Degree - Respiratory Therapy
Community College of Allegheny County
- Program Management Professional, PgMp, 10/01/24
- Project Management Professional, PMP, 03/01/16
- Google Cloud Digital Leader, 06/01/21
- Lean Six Sigma Green Belt Certification, 05/01/14
- SAFE Agile Certification, 01/01/21
- SAFE Agile Scrum Master Certification, 06/01/21
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