Denise Harrell
Houston,TX
Summary
Versatile professional with experience in ACH processing, patient billing support, and office administration. Strong skills in client intake, payment processing, and account maintenance support. Committed to dependable service, clear communication, and smooth daily operations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Houston Fit Partners
Houston, TX
08.2025 - 08.2026
- Welcomed clients and facilitated front desk check-in process to ensure smooth customer experience.
- Answered membership questions using company service policies.
- Resolved membership questions using company service policies.
- Assisted clients with cancellations, renewals, and service changes to optimize service continuity.
- Scheduled fitness appointments and class reservations for clients.
- Processed customer payments efficiently and updated customer account records.
- Recorded client concerns and escalated issues to supervisors for timely resolution.
Front Desk Receptionist/Office Assistant
New Hope Housing
Houston, TX
07.2023 - 08.2025
- Greeted residents, visitors, and staff at New Hope Housing front desk
- Answered incoming calls, redirected to appropriate personnel or department, and recorded messages to ensure efficient communication.
- Provided excellent customer service by responding quickly to inquiries via phone or email professionally.
- Maintained visitor logs, sign-ins, and daily reception records
- Managed appointment scheduling to optimize staff and resident interaction and coordinated calendar changes for housing services
- Prepared copies, forms, and reception supplies for daily office operations
- Provided administrative support by organizing filing systems, overseeing photocopying and scanning tasks to maintain office efficiency.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Input customer data into reservation systems and update to reflect room changes.
ACH Specialist
Edward Jones
St Louis, Missouri
05.2021 - 07.2025
- Performed ACH origination functions, including batch creation, balancing, and submission to the Federal Reserve Bank.
- Reviewed daily ACH activity to ensure compliance with NACHA Operating Rules and Regulations.
- Processed ACH transactions for Edward Jones client accounts.
- Addressed customer inquiries regarding ACH transactions, ensuring clarity and satisfaction.
- Facilitated customer transactions, including deposits and withdrawals, enhancing overall transaction experience.
- Managed customer financial information and files, supporting accurate record-keeping and compliance.
- Cultivated lasting partnerships, which led to lucrative opportunities as a result of consistently following up with clients and providing exemplary service.
Patient Billing Customer Care
PFS Group
Houston, TX
02.2019 - 04.2021
- Managed patient accounts receivable, self-pay balances, and early-out collections to ensure timely payments.
- Clarified billing issues for patients, enhancing their understanding and satisfaction.
- Utilized various software and tools to streamline billing processes and improve overall performance.
Education
High School Diploma -
Contemporary Learning Center
Houston, TX05-2003
Skills
- Customer relationship management
- Payment processing
- ACH processing
- Account maintenance
- Data Entry
- Scheduling software
- Salesforce
- Microsoft Excel
- Microsoft outlook
- Yardi
- Problem solving
- Conflict resolution
- Attention to detail
- Presentation software
- Salesforce
Timeline
Customer Service Representative
Houston Fit Partners
08.2025 - 08.2026
Front Desk Receptionist/Office Assistant
New Hope Housing
07.2023 - 08.2025
ACH Specialist
Edward Jones
05.2021 - 07.2025
Patient Billing Customer Care
PFS Group
02.2019 - 04.2021
High School Diploma -
Contemporary Learning Center