- I participate in low-impact exercises to strengthen core muscles
- I enjoy going for long walks with my dog
- Gardening
Denise Hawk
Ballwin
Summary
Detail-oriented administrative professional with strong customer service skills. Proven ability in file organization and documentation, enhancing operational efficiency.
Results-driven administrative assistant with over 10 years of experience in office administration. Skilled in time management, verbal communication, and maintaining confidentiality, contributing to streamlined operations and improved workflow across departments.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Rockwood School District
Ballwin, MO
09.2015 - 06.2026
- Coordinated administrative tasks to enhance operational efficiency across departments.
- Developed and maintained filing systems for effective document management and retrieval.
- Assisted in scheduling meetings, ensuring optimal use of executive time and resources.
- Managed correspondence, prioritizing communications to streamline workflow processes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Secretary
Bi-County Health Dept.
Marion, IL
08.2000 - 07.2015
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
High School Diploma -
Taylorville High School
Taylorville, ILSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- File organization
- Customer and client relations
- Filing
- Customer relations
- Scheduling
- Documentation and recordkeeping
- Dedicated team player
- Appointment scheduling
- Verbal communication
Interests
Timeline
Administrative Assistant
Rockwood School District
09.2015 - 06.2026
Secretary
Bi-County Health Dept.
08.2000 - 07.2015
High School Diploma -
Taylorville High School