Denise Henderson
Bloomfield,CT
Summary
Proven track record in enhancing customer experience and security measures at Parts Authority, showcasing exceptional organizational and client relations skills. Spearheaded initiatives that significantly decreased security incidents, while expertly managing appointment scheduling and client communications. Demonstrates a strong ability to multitask and maintain professionalism in high-pressure situations, ensuring efficient operations and client satisfaction. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Warehouse Packer with work history loading items in various containers for shipment. Hardworking with skills in safely packaging goods, placing labels on packages and operating warehouse vehicles. Excellent attention to detail and safety. Effective communicator and team player. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
14
14
years of professional experience
Work History
Receptionist/Lead Security Officer/ Internet Shipp
Parts Authority
Windsor Locks, CT
03.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Security Officer Field Supervisor
Parts Authority
Windsor Locks, CT
03.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Internet Shipping
Parts Authority
Windsor Locks, CT
03.2022 - Current
- Picked orders, scanned products and packed boxes.
- Assisted in maintaining a safe working environment by following established workplace safety guidelines.
- Checked shipments against paperwork and signed documents.
Security Officer
Brosnan Security
Springfield, MA
10.2019 - 03.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Responded quickly to incidents and assessed active situations for security concerns.
HHA
Private Home
Windsor, CT
02.2016 - 08.2019
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
- Increased patient satisfaction levels by consistently going above-and-beyond in providing exceptional care tailored to individual preferences.
HHA/Private Caregiver
Interim HealthCare
Windsor CT
02.2010 - 02.2016
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
- Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
Education
GED -
Windsor Adult Education
Windsor, CT03.2010
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling appointments
- Greeting and Seating Clients
- Mail handling
- Multi-line telephone operation
- Mail distribution
- Meeting Preparation
Affiliations
- Social Justice NonProfits
Hands on Hartford
Manna community pantry, I helped with the foodshare program.
Timeline
Receptionist/Lead Security Officer/ Internet Shipp
Parts Authority
03.2022 - Current
Security Officer Field Supervisor
Parts Authority
03.2022 - Current
Internet Shipping
Parts Authority
03.2022 - Current
Security Officer
Brosnan Security
10.2019 - 03.2022
HHA
Private Home
02.2016 - 08.2019
HHA/Private Caregiver
Interim HealthCare
02.2010 - 02.2016
GED -
Windsor Adult Education