Denise Herion
Aurora,CO
Summary
Accomplished Solutions Analyst at Mortgage Cadence, An Accenture Company, with a proven track record in enhancing workflow efficiency and customer satisfaction. Excelled in mentoring, problem-solving, and user acceptance testing, leading to significant professional development across teams. Demonstrated exceptional analytical skills and adaptability, achieving a notable increase in solution effectiveness. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Solutions Analyst
Mortgage Cadence, An Accenture Company
10.2014 - 08.2023
- Supported post-implementation reviews to assess solution effectiveness and identify areas for further improvement.
- Streamlined internal processes for more efficient workflow and increased team productivity.
- Led workshops to promote knowledge sharing and continuous learning among team members, fostering a culture of professional growth.
- Evaluated new technologies for potential integration into existing systems, recommending promising options to leadership teams.
- Mentored junior analysts in analytical techniques and methodologies, contributing to their professional development within the organization.
- Developed comprehensive training materials that improved staff understanding of complex software systems and applications.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Scheduled appointments for further services.
Part Time Cashier
Sprouts Farmer Market
09.2016 - 07.2018
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Underwriter
Urban Lending Solutions
07.2014 - 10.2014
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
Claims Analyst
Aurora Loan Services
08.2004 - 01.2014
- Managed and maintained a $50M claim pipeline, clearing 30% on a monthly basis
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Collaborated with cross-functional teams to develop best practices for claim handling procedures.
- Supported internal audit initiatives by providing detailed documentation of claims handling procedures as required for compliance purposes.
- Negotiated successful settlements with clients, ensuring a mutually beneficial outcome for all parties involved.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Maintained claims data in Lawbase systems.
- Organized, planned and documented materials for Repurchase claims.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
Education
High School Diploma -
Ramapo High School
Franklin Lakes, NJ06.1973
Skills
- User Acceptance Testing
- Training and support
- Data Entry
- Product Knowledge
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Organizational Skills
- Adaptability and Flexibility
- Analytical Skills
- Teamwork and Collaboration
Timeline
Part Time Cashier
Sprouts Farmer Market
09.2016 - 07.2018
Solutions Analyst
Mortgage Cadence, An Accenture Company
10.2014 - 08.2023
Underwriter
Urban Lending Solutions
07.2014 - 10.2014
Claims Analyst
Aurora Loan Services
08.2004 - 01.2014
High School Diploma -
Ramapo High School
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