Denise Hernandez
Chicago,IL
Overview
7
7
years of professional experience
Work History
Environmental Services Housekeeper
Compass Group USA
09.2023 - 12.2023
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Increased overall facility hygiene by regularly laundering linens, bedspreads, and towels according to guidelines.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
Casualty Insurance Agent
Amigo Insurance
03.2021 - 12.2022
- Enhanced customer satisfaction by providing prompt and accurate policy information.
- Streamlined claims processing for faster resolution and increased client trust.
- Negotiated favorable settlements with claimants, maintaining company profitability.
- Maintained up-to-date knowledge of industry trends, ensuring accurate advice to clients.
- Developed strong relationships with underwriters for more effective risk assessment.
- Increased new business sales through personalized client consultations.
- Improved policy retention rates by addressing customer concerns and finding suitable solutions.
- Efficiently managed high-volume workloads, staying organized and prioritizing tasks effectively.
- Conducted thorough risk assessments, minimizing potential losses for the company.
- Receive emails everyday, plus calls,and other inquiries,
- Calculate premiums and establish payment method.
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Select company that offers type of coverage requested by client to underwrite policy.
Casualty Insurance Agent
Oxford Auto Insurance
03.2019 - 03.2020
- Enhanced customer satisfaction by providing prompt and accurate policy information.
- Streamlined claims processing for faster resolution and increased client trust.
- Negotiated favorable settlements with claimants, maintaining company profitability.
- Maintained up-to-date knowledge of industry trends, ensuring accurate advice to clients.
- Developed strong relationships with underwriters for more effective risk assessment.
Field Representative
Primary Staffing Inc.
05.2017 - 03.2019
- Assigned to work with various clients, responsible for performing a variety of tasks.
- Ensure superior customer service and exceed expected company goals on all assignments.
- Enhanced productivity and increased efficiency by ensuring all GMP, PPE and Safety procedures were followed.
- Inspect packaging to ensure highest level of packing standards were met.
- Assemble and pack purchase orders for shipment.
- Verify items gathered accurately reflect the description, quantity and product code.
- Organize and put away received parts according to product codes.
- Receive, unpack and verify incoming parts detailing any overages, shortages or damages found.
Education
No Degree -
St. Augustine College
1345 W. Arglye St.No Degree -
Cannella School of Hair Design - Chicago
Chicago, ILSkills
- Infection Control
- Commercial Equipment Operations
- Asbestos Training
- Equipment Inspection
- Chemical Mixing
- Hazardous Chemical Training
- Vacuuming and Sweeping
- Cleaning and Sanitation
- Vacuuming
Timeline
Environmental Services Housekeeper
Compass Group USA
09.2023 - 12.2023
Casualty Insurance Agent
Amigo Insurance
03.2021 - 12.2022
Casualty Insurance Agent
Oxford Auto Insurance
03.2019 - 03.2020
Field Representative
Primary Staffing Inc.
05.2017 - 03.2019
No Degree -
St. Augustine College
No Degree -
Cannella School of Hair Design - Chicago