DENISE HERNANDEZ
SAN BERNARDINO
Summary
Customer representative with 6 years of experience in retail and food service industries, skilled in customer retention, communication, and problem-solving. Demonstrates a strong ability to engage customers and streamline processes, resulting in improved satisfaction and efficiency. Committed to fostering teamwork and enhancing customer experiences through effective multitasking and time management.
Dedicated program assistant with a proven track record of supporting program operations and facilitating smooth workflow. Skilled in administrative tasks, scheduling, and database management. Detail-oriented, organized, and adept at multitasking in fast-paced environments to ensure program success.
Overview
7
7
years of professional experience
Work History
PROGRAM ASSISTANT- PROGRAM BASED
Child Care Resource Center
San Bernardino
05.2025 - Current
- Creating FDRs
- Create schedule changes
- How to issue termination for provider
- How to assist with provider changes
- Engagements Calls
- Recertification Document Outreaches
- Accepting documents and placing documents onto files
- Updating UDF
- How to create and send certificates
- Able to create a task
- Understanding the length of each program CAPP, C2AP, C3AP
- Able to assist with CCRCNotifications and Subsidy emails
CASHIER
Tjmaxx
Redlands
04.2022 - 05.2025
- Processed transactions efficiently, minimizing wait times and enhancing overall customer satisfaction.
- Managed cash register operations.
- Assisted in training new cashiers, promoting a cohesive team environment and shared commitment to service excellence.
- Streamlined transaction workflows, resulting in reduced wait times and improved customer satisfaction scores.
CUSTOMER SERVICE TEMP
Kohls
Redlands
09.2020 - 01.2021
- Provided exceptional customer service, fostering positive shopping experiences and enhancing customer loyalty.
- Resolved customer inquiries efficiently, leading to noticeable improvements in satisfaction ratings and repeat visits.
- Worked closely with team members to streamline checkout processes, reducing wait times and improving overall store efficiency.
- Maintained accurate inventory records, ensuring product availability and minimizing discrepancies.
SANDWICH ARTIST
Subway
Loma Linda
01.2019 - 08.2021
- Crafted custom sandwiches by engaging with customers, enhancing satisfaction and fostering a welcoming dining experience.
- Streamlined food preparation processes, improving service speed and contributing to a noticeable increase in daily customer throughput.
- Maintained stringent food safety standards and inventory management, ensuring compliance and reducing waste effectively.
- Demonstrated a positive attitude and teamwork, creating a supportive environment that boosted team morale.
Education
HIGH SCHOOL DIPLOMA -
San Gorgonio High School
San Bernardino, CaliforniaSkills
- Customer Retention
- Time Management
- Communication
- Problem Solving
- Multitasking
- Customer Engagement
- Cash Handling
- Inventory Management
- Team Training
- Food Safety
- Customer outreach
- Data entry
- Multitasking and organization
Languages
- English, Native
- Spanish, Native
Timeline
PROGRAM ASSISTANT- PROGRAM BASED
Child Care Resource Center
05.2025 - Current
CASHIER
Tjmaxx
04.2022 - 05.2025
CUSTOMER SERVICE TEMP
Kohls
09.2020 - 01.2021
SANDWICH ARTIST
Subway
01.2019 - 08.2021
HIGH SCHOOL DIPLOMA -
San Gorgonio High School