Kelley Heckert
Shiloh,IL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Director, Program Services
DYOPATH
05.2023
- Ensured customer satisfaction through the leadership of the strategic account management, PC Depot, Field Resource and Dispatch Management providing quality delivery of end user facing services provided by IT Operations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Trained and guided team members to maintain high productivity and performance metrics.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
Account Manager /Program Manager
ATS/ITS
03.2018
- Built and maintain strong relationships with clients while recommending appropriate solutions and services for clients in multiple industries
- Collaborated with internal technical, development, and pre-sales teams to build solutions to deliver on client requirements
- Managing client accounts to ensure customer satisfaction, driving continuous improvement while acting as the single point of contact to resolve issues
- Identify opportunities for account growth and expansion through upselling and cross-selling services to existing client base.
North American Cloud Technical Sales Software & SAAS Adoption Leader, Healthcare, Life Sciences, Education, and Public Sector
IBM
01.2017 - 06.2017
- Focused on selling solutions to help healthcare providers, payers, pharma, biotech, government and higher education facilities leverage the benefits of cloud to improve public safety, efficiency of state agencies, and enhance our healthcare ecosystem and improve patient outcomes
- Educated clients on adoption of Cloud Software and SAAS
- Assisted Sales Representatives and Technical Sellers with coordination and execution of pre-sales, post-sales, technical events, and presentations
- Teamed with Business Partners, developing campaigns and materials to drive joint solution and service sales
- Worked with new sellers to engage with new commercial clients via events, meetings, campaigns, conferences, presentations, and discovery workshops
- Drove 10 successful events in 10 cities, resulting in over 135 new opportunities in 6 months.
Cloud Technical Sales Manager - Healthcare, Life Sciences, Education, and Public Sector
IBM
07.2016 - 01.2017
- Partnered Sales Executives to drive success for clients and to achieve key revenue objectives; as well as with business unit executives to drive key initiatives using IBM's Cloud Platform, advisory consulting and Hybrid capabilities, including SaaS offerings, Smarter Process (BPM), MobileFirst Platform Video Services, Cloud brokerage and orchestration, and the DevOps tooling and platform
- Led the Public Sector XaaS initiatives for North America
- Facilitated career development and growth for a diversely skilled team including Smarter Process, DevOps, and Integration
- Cloud Architecture
- Mentored and managed an intern through an O/I generation project.
Cloud Architect Manager
IBM
02.2016 - 07.2016
- Led a newly formed team of Cloud Architects, supporting and growing the Cloud software business through creating high value hybrid solutions for our clients
- Coached and promoted multiple architects to the next level in their career
- Partnered with multiple Sales Managers and Sellers to drive pre-sales activities and opportunity progression
- Consulted on the training curriculum for Cloud Architects evolving role in sales
- Developed events, such as Bluemix Meet Ups, and trained teams to replicate them in their territories, resulting in 50% growth in cloud software O/I.
Cloud Technical Sales Manager – Midwest
IBM
01.2015 - 02.2016
- Led a newly formed team of 14 Technical Sellers and Cloud Architects
- Drove the transformation of Software Client Architects to Cloud Architects
- Created new working model for sales teams to work with Cloud Architects and Cloud Technical Sellers
- Drove achievement of revenue targets for the Midwest territory in the newly formed Cloud business unit.
Rational Technical Sales Manager – Midwest
IBM
10.2010 - 01.2015
- Managed a high-performing team of Rational technical specialist, exceeded revenue targets, year to year market growth objectives, and services signing targets
- Integrated Agile methodology into approach with customers, educating them on how Agile can be leveraged for success
- Provided technical expertise in solution architectures, defining software business solutions and executive presentations/workshops
- Provided effective coaching and mentoring to technical team to surpass expectation performance and attain personal career goals
- Streamlined the hiring process and improved the overall quality and retention of new hires
- Developed client facing fast track training program for new hires.
Sr. Rational Technical Specialist – North Central/Midwest
IBM
01.2006 - 10.2010
- Drove pre-sales, post-sales, training, customization, installation and configuration of CM tools in Rational Software for multiple teams and territories.
Operations Manager – GTN21
Northrop Grumman Mission Systems
01.2005 - 01.2006
- Managed operations on an off-site for the GTN21 program at TRANSCOM
- Managed 3 teams – Build, Configuration Management, System Administrators.
Configuration Manger/ Build Manger – GTN21
Northrop Grumman Mission Systems
01.2003 - 01.2006
- Managed SDLC in multiple dev, integration, test and production environments
- Created a build team with developers and configuration management
- Created and Validated builds with the Analyst, Test, and Development teams.
Systems Administrator / Configuration Manager / Developer
NCI Information Systems
01.2000 - 01.2003
- Systems Administrator – HW, SW, Windows, Linux
- Oracle Reports Developer for ACFP program
- Development Configuration Manager for multiple defense contracts.
Education
Bachelors of Business Administration, CIS -
Southern Illinois University Edwardsville
01.2000
Skills
- Complex Problem Solving
- Operations Oversight
- Organizational Structuring
- Teamwork and Collaboration
- Customer Retention
- Hiring and Retention
- KPI Tracking
- Team Leadership
- Process Improvements
Interests Organizations
- WITI - Women In Technology International
- JA – Junior Achievement
Timeline
Director, Program Services
DYOPATH
05.2023
Account Manager /Program Manager
ATS/ITS
03.2018
North American Cloud Technical Sales Software & SAAS Adoption Leader, Healthcare, Life Sciences, Education, and Public Sector
IBM
01.2017 - 06.2017
Cloud Technical Sales Manager - Healthcare, Life Sciences, Education, and Public Sector
IBM
07.2016 - 01.2017
Cloud Architect Manager
IBM
02.2016 - 07.2016
Cloud Technical Sales Manager – Midwest
IBM
01.2015 - 02.2016
Rational Technical Sales Manager – Midwest
IBM
10.2010 - 01.2015
Sr. Rational Technical Specialist – North Central/Midwest
IBM
01.2006 - 10.2010
Operations Manager – GTN21
Northrop Grumman Mission Systems
01.2005 - 01.2006
Configuration Manger/ Build Manger – GTN21
Northrop Grumman Mission Systems
01.2003 - 01.2006
Systems Administrator / Configuration Manager / Developer
NCI Information Systems
01.2000 - 01.2003
Bachelors of Business Administration, CIS -
Southern Illinois University Edwardsville