Kristine Babcock
Bradford,MA
Summary
Experienced Coordinator providing detailed documentation, reporting and data tracking. Talent for handling various administrative needs and activities. History of elevating customer experiences, improving operations and increasing service quality and performance. Results-driven professional with expertise in collaboration within the work place community as well as outside community partners.
Overview
23
23
years of professional experience
Work History
Senior Program Coordinator - Veterans Services
North Shore Community College
Danvers, Massachusetts
11.2011 - Current
- Serve as College’s primary certifying official; certifying over 500 veterans, veterans’ dependents and active duty members for VA education benefits, bringing in nearly $1,000,000.00 in GI Bill monies annually to the college
- Provide information and guidance to new, transfer, and returning students on registration procedures related to the Veterans Administration (VA) and the college; assist students with completing VA application and review for completeness and correctness
- Interpret and explain rules and regulations of the Veterans Administration, State Approving Agency and College policies and procedures. Prepare for and participate in annual federal and state compliance procedures and surveys. Submit annual School Catalog for approval through SSA and Veterans Administration. Collect, interpret, compile, and verify data in the preparation of a wide range of routine and specialized forms and reports relating to Veterans affairs
- Project manager for annual Veterans & Community Job Fair, with over 60 employers, 20 veteran service providers and over 400 job seekers attending
- Manage two one-stop Veterans Centers, as well as supervise two Administrative Assistants and VA Work Study students
- Directed first full Program Review of Veterans Services, resulting in funding for a new part-time employee and establishing guidelines for successfully creating and maintaining a one-stop Veterans Center
- Grant manager of $50,000.00 Veterans SAVE fund, $10,000.00 Strengthening Families Grant, and $5,000.00 Operation Money Wise Grant
- Perform a variety of managerial and administrative tasks including operating two Veterans Centers, researching best practices, writing reports, assisting with maintenance of the Veteran Services budget(s), maintaining up-to-date resources for students, maintaining accurate records and files
- Developed fundraising initiatives to help support the Veterans Center with funds outside of the annual budget
- Collaborate with local groups and organizations such as the V.F.W., Veterans Administration VITAL program, The Home Base Program, local Veteran Service Officers, MA State Treasurer's Office to provide additional resources to student veterans
- Compile and monitor data pertaining to projects/activities; evaluate effectiveness of program; conduct research as needed; organize, maintain, and manage records
- Submit quarterly and annual reports relative to the goals and performance of Veterans Services
- Perform detailed review of student records and progress throughout each semester to ensure student veterans are on track academically; follow up and perform outreach to students, increasing retention rate among student Veterans to 88%
- Promote College's Veterans Services and local/national veterans news using Facebook and Twitter
- Plan Veterans Day events, including appreciation luncheon and outreach events throughout the community
- Establish and maintain relationships with federal, state and local Veterans agencies
Temporary Quality Assurance Enumerator
U.S. Census Bureau
Beverly, Massachusetts
01.2011 - 03.2011
- Performed quality checks on the 2010 Census data and information
- Interviewed respondents in person at their home or by telephone to verify the accuracy of their initial 2010 Census interview
- Conducted re-interviews of the 2010 Census questions
Temporary Office Clerk
U.S. Census Bureau
Beverly, Massachusetts
02.2010 - 09.2010
- Performed administrative tasks required in the collection, control, review, data keying, processing, and reporting of personnel and payroll data for 1,000 employees in support of the 2010 Census
- Hired over 1,000 people to build an entire census field staff for Essex County over a six week period through phone interviews
- One of only a few trained in fingerprinting new hires for FBI review on both traditional ink fingerprinting and Live Scan fingerprinting
- Facilitated the execution and completion of the Local Census Office closeout
Web Designer/Graphic Designer
The Web Division
Beverly, Massachusetts
06.2008 - 09.2009
- Designed websites, created web graphics and met with clients to discuss and meet design needs
- Trained small business owners on social networking sites such as Blogs, Facebook, Twitter and LinkedIn, creating additional marketplace and niche visibility. ·
- Created graphics such as logos and promotional ads as well as interactive slide shows and banners for websites
Graphic Designer
United Sign Company
Beverly MA
10.2005 - 07.2007
- Designed and created layouts for signs used in various industries, including banners, free standing signs, vehicle graphics and building signs
Aviation Electronics Technician Second Class
United States Navy
12.1988 - 04.1997
Education
Certificate - Web Development
North Shore Community College
2008
Bachelor of Arts - Art
Salem State University
2002
Skills
- Motivated collaborator
- Program management
- Project coordination
- Database usage
- Advanced computer literacy
- Customer service-oriented
- Social Media
- Extremely organized
- Deadline-oriented
- Program development
- Regulatory Compliance
- Complex Problem Solving
Affiliations
- Appointed to Governor's Advisory Council on Veterans Affairs
- Member of Congressman's Veterans Panel
- Member of North Shore Veterans Coalition
Accomplishments
- SevenSeals Award – Employer Support of the Guard and Reserve
- RedCross Hero’s Award
- National Institute for Staff and Organizational Development Excellence Award
- Care Dimensions “We Honor Veterans” Recognition
- Veterans Administration “Friends of Social Work” Award
- Student Services Awards – Veterans Club, Club of the Year
- Guest Panel Speaker for Empowering Women in the Workforce Symposium
- Panel member Wenham Museum's Pathways of Patriots Women in the Military
Timeline
Senior Program Coordinator - Veterans Services
North Shore Community College
11.2011 - Current
Temporary Quality Assurance Enumerator
U.S. Census Bureau
01.2011 - 03.2011
Temporary Office Clerk
U.S. Census Bureau
02.2010 - 09.2010
Web Designer/Graphic Designer
The Web Division
06.2008 - 09.2009
Graphic Designer
United Sign Company
10.2005 - 07.2007
Aviation Electronics Technician Second Class
United States Navy
12.1988 - 04.1997
Certificate - Web Development
North Shore Community College
Bachelor of Arts - Art
Salem State University
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