Denise Higgins
Colorado Springs,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Service Asssurance Technician position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
42
42
years of professional experience
Work History
Service Assurance Technician
CenturyLink
03.1986 - 08.2017
- Completed recordkeeping, filing and data entry duties.
- Performed technical and quality systems audits of laboratory.
- Performed routine preventive maintenance on equipment parts and materials.
- Diagnosed and reported malfunctions of technical equipment.
- Diagnosed and reported malfunctions of technical equipment
- Reported problems and concerns to management
- Collected and analyzed data to measure effectiveness of quality control processes
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol
- Conducted investigations into questionable test results
Central Office Technician
U S West
02.1980 - 03.1986
- Performed several installations of telecommunications equipment.
- Provided consistent service by performing routine maintenance and repairs on circuits, cables and equipment.
- Observed safety protocols and security requirements.
- Recorded inventory counts of central office equipment.
- Recorded inventory counts of central office equipment
- Completed acceptance testing on new equipment
- Observed safety protocols and security requirements
- Provided consistent service by performing routine maintenance and repairs on circuits, cables and equipment
- Performed several installations of telecommunications equipment
- Installed and configured new devices and system components
- Performed preventive maintenance of telecommunications equipment
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications
- Self-motivated, with a strong sense of personal responsibility
- Skilled at working independently and collaboratively in a team environment
- Worked well in a team setting, providing support and guidance
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Organized and detail-oriented with a strong work ethic
- Adaptable and proficient in learning new concepts quickly and efficiently
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked flexible hours across night, weekend and holiday shifts
- Developed and maintained courteous and effective working relationships
- Cultivated interpersonal skills by building positive relationships with others
Typist
U S West
01.1979 - 01.1980
- Typed official correspondence and reports from handwritten notes and other information sources.
- Organized and maintained precise confidential personnel files.
- Organized and prioritized proofreading, spell checking, document filing and data entry.
- Created and modified corporate documents and forms.
Frame Attendant
Mountain Bell
04.1976 - 04.1978
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Wired main frame burglar alarms
- Wired local numbers with cable pairs
- Attended meetings for cable cuts and gave estimated completion dates
Operator
Mountain Bell
02.1976 - 03.1978
- I was a local and tsps operator
Education
High School Diploma -
Lincoln High School
Lincoln, NE08.1972
Timeline
Service Assurance Technician
CenturyLink
03.1986 - 08.2017
Central Office Technician
U S West
02.1980 - 03.1986
Typist
U S West
01.1979 - 01.1980
Frame Attendant
Mountain Bell
04.1976 - 04.1978
Operator
Mountain Bell
02.1976 - 03.1978
High School Diploma -
Lincoln High School