Denise Hines
Chicago,IL
Summary
Dynamic security professional with a proven track record at Allied Universal Security Services, excelling in emergency response and customer service. Adept at incident reporting and surveillance, I ensure safety while fostering a welcoming environment. My strong work ethic and reliability contribute to effective access control and premises patrol operations.
Knowledgeable [Desired Position] with solid background in maintaining secure environments. Proven track record of effectively managing access control, conducting thorough patrols, and resolving security incidents promptly. Demonstrated expertise in surveillance and risk assessment, ensuring safety and security of assets and personnel.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal Security Services
05.2024 - 01.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Receptionist Assistant
SwedishAmerican Hospital
02.2019 - 07.2023
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
Education
High School Diploma -
Gage Park High School
2411 W. 55th St Chicago Il 6063206-2006
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Superior customer service
- Surveillance
- Emergency response
- Access control
- Patrol operations
- Dispatch
- Premises patrol
- Fire safety training
- First aid and CPR certified
- Checkpoint management
- Work ethic
- Workplace safety
- Patrolling
- Verbal and written communication
- Reliability
- Security camera monitoring
- Emergency awareness
Timeline
Security Officer
Allied Universal Security Services
05.2024 - 01.2025
Receptionist Assistant
SwedishAmerican Hospital
02.2019 - 07.2023
High School Diploma -
Gage Park High School
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