Denise Hoagland
Medical Assistant
Orlando,FL
Summary
Dedicated Hospitalist with 12 years of hands-on expertise in healthcare field. Skilled in performing a variety of diagnostic testing, medical services and gathering patient data. Organized and hardworking professional with background in managing heavy caseload as an experienced Medical Technologist in direct patient care with compassion and communication skills to meet physical and emotional needs of patients. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Home Transition Specialist/Medical Administration
OSF Healthcare Center Of Expertise
Peoria, IL
03.2015 - Current
- Facilitated timely referrals to alternate levels of care.
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Communicated with referral providers about new referrals and verified receipt of necessary information prior to arrivals.
- Coordinated program referrals for community-based resources.
- Preserved and prepared reports and treatment records.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Collaborated with team members to achieve target results.
Electroencephalographic (EEG) Technician/Neurology
OSF Saint Francis Medical Center
Peoria, IL
01.2014 - 03.2015
- Maintained cleanliness of procedure area to meet infection control policies.
- Stocked supplies to maintain functional space for safe procedure delivery.
- Converted client record and procedure acknowledgment in computer system.
- Analyzed waveforms and electrical circuits with signal averaging equipment.
- Troubleshot calibration and instrument settings to prevent errors within standard procedure guidelines.
- Applied electrodes on predetermined areas and monitored [Type] performance.
- Operated and maintained variety of equipment to obtain diagnostic data with focus on EEG.
- Reviewed patient's history, obtained necessary information and documentation and educated and reassured patient.
- Managed medical emergencies alerting physicians of ictal and inter-ictal electrographic patterns.
- Evaluated clinical response and mental status of patient during testing procedure.
- Gathered, documented and tracked test results for physician interpretation.
- Monitored patients during tests or surgeries using electroencephalographs (EEG), evoked potential (EP) instruments or video recording equipment.
Laboratory Technician/Phlebotomy Coordinator
OSF Healthcare
Peoria, IL
06.2010 - 03.2014
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
- Conducted evaluations for as many as 50 patients daily.
- Set up, maintained and verified sterility of lab equipment and tools.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Bachelor of Arts - Honors Graduate
Western Illinois University
Macomb, IL USA 08.1988 - 12.1992
Skills
Critical Thinking
undefinedTimeline
Home Transition Specialist/Medical Administration
OSF Healthcare Center Of Expertise
03.2015 - Current
Electroencephalographic (EEG) Technician/Neurology
OSF Saint Francis Medical Center
01.2014 - 03.2015
Laboratory Technician/Phlebotomy Coordinator
OSF Healthcare
06.2010 - 03.2014
Bachelor of Arts - Honors Graduate
Western Illinois University
08.1988 - 12.1992
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