Denise Hurd
Yorktown,VA
Summary
Detail-oriented Loan Officer Assistant experienced in mortgage banking and file management. Streamlined loan processing by maintaining organized and accurate files while enhancing client relations through effective product recommendations. Committed to upholding compliance with company policies and fostering strong customer relationships.
Overview
6
6
years of professional experience
Work History
Loan Officer Assistant
OVM Mortgage
Newport News, VA
05.2023 - 08.2026
- Reviewed borrower documentation for completeness, accuracy, and underwriting readiness.
- Coordinated loan file updates within Encompass to support efficient processing workflows.
- Communicated with borrowers, processors, and real estate partners to resolve outstanding conditions.
- Prepared disclosure packages and maintained compliance with lending requirements.
- Tracked loan milestones and followed up on missing items to keep files moving.
- Organized application materials and verified supporting documents for timely submission.
- Assisted loan officers with pipeline management, scheduling, and client correspondence.
- Streamlined file handoffs between processing and underwriting to reduce delays and errors.
- Answered inquiries and provided superior customer service to clients.
Loan Officer Assistant
CBM Mortgage
Newport News, VA
05.2021 - 05.2023
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
- Communicated with customers daily to request information and complete paperwork.
- Streamlined communication channels between clients, Loan Officers, and underwriters to ensure timely updates and efficient information sharing.
Loan Officer Assistant
Annie Mac Mortgage
Newport News, VA
02.2020 - 05.2023
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
- Provided comprehensive administrative support to Loan Officers so they could focus on building relationships with clients and generating new business opportunities.
- Set up files using loan officer checklist and submitted on-time for processing.
- Proactively addressed potential roadblocks in the loan process, resulting in faster resolution of issues and higher client satisfaction rates.
Education
High School Diploma -
Smithfield High School
Smithfield, VA06-1990
Skills
- Document management
- Loan processing
- Loan preparation
- Credit
- Document processing
- Risk assessments
- File management
- Client relations
- Mortgage banking
- Customer service
- Employment verification
- Insurance coordination
Timeline
Loan Officer Assistant
OVM Mortgage
05.2023 - 08.2026
Loan Officer Assistant
CBM Mortgage
05.2021 - 05.2023
Loan Officer Assistant
Annie Mac Mortgage
02.2020 - 05.2023
High School Diploma -
Smithfield High School