Denise Isaac
GREENSBORO
Summary
Dynamic Store Operations Manager with a proven track record at ANC Promotions, enhancing operational efficiency and customer satisfaction. Skilled in inventory control and staff management, I implemented strategic process improvements that boosted sales conversions and fostered a positive team environment. Committed to driving results through effective communication and innovative solutions.
Overview
17
17
years of professional experience
Work History
Store Operations Manager
ANC Promotions
Liberty, NC
07.2023 - Current
- Streamlined inventory management processes to enhance product availability and minimize stock discrepancies.
- Trained and mentored staff on operational best practices, improving team performance and customer service skills.
- Implemented new scheduling system, optimizing workforce allocation and reducing labor costs.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Enhanced store layout for improved customer flow, resulting in increased foot traffic and sales conversions.
- Monitored compliance with safety regulations, ensuring a secure environment for employees and customers.
Business Development Specialist
Cogent Analytics LLC
Greensboro, NC
01.2021 - 07.2023
- Developed and executed targeted business development strategies to enhance client acquisition.
- Identified market trends and customer needs to drive product development initiatives.
- Established and maintained strategic partnerships to expand service reach and capabilities.
- Led cross-functional teams in executing business proposals, ensuring alignment with company goals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Drove process improvements within the organization by assessing current systems and recommending enhancements where needed.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
- Engaged with customers to build business relationships.
- Built diverse and consistent sales portfolio.
- Contributed to team objectives in fast-paced environment.
Store Manager
Rent A Center Warehouse & Retail Store
Greensboro, NC
09.2009 - 11.2020
- Led daily operations to ensure efficient workflow and optimal inventory management.
- Mentored staff, fostering a culture of teamwork and professional development.
- Implemented process improvements that enhanced customer service and satisfaction levels.
- Analyzed sales trends to develop strategic initiatives for revenue growth.
- Managed budgeting and financial planning to maintain operational efficiency.
- Trained new employees on company policies, procedures, and best practices.
- Oversaw compliance with safety regulations, ensuring a secure work environment.
- Developed promotional strategies that increased product visibility and sales performance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
Education
Bachelor of Science - Business Administration And Management
NC AGRICULTURAL AND TECHNICAL STATE UNIVERSITY
Greensboro, NC05-1998
Skills
- Operational efficiency
- Health and safety compliance
- Recruitment and hiring
- Staff management
- Inventory control
- Employee scheduling
- Store layout
- Store maintenance
- Process improvements
- Merchandise planning
- Sales analysis
- Program administration
- Budgeting and cost control
- Promotions management
- Friendly and positive
- Retail inventory management
- Customer service management
- Customer relations
Timeline
Store Operations Manager
ANC Promotions
07.2023 - Current
Business Development Specialist
Cogent Analytics LLC
01.2021 - 07.2023
Store Manager
Rent A Center Warehouse & Retail Store
09.2009 - 11.2020
Bachelor of Science - Business Administration And Management
NC AGRICULTURAL AND TECHNICAL STATE UNIVERSITY