Denise Jimenez
Hyde Park,MA
Summary
- Experienced in accounts receivable and emergency room coordination, with a strong focus on managing billing processes, tracking payments, and optimizing patient intake workflows. Recognized for maintaining accuracy under pressure and facilitating clear communication in fast-paced environments. Committed to enhancing operational efficiency and delivering compassionate service to create a positive impact.
Overview
23
23
years of professional experience
Work History
Accounts Receivable Clerk
Massachusetts Association for the Blind and Visually Impaired
Brookline, MA
01.2022 - Current
- Manage the daily accounts receivable operation, and collection for tuition and contracts
- Preparing bills receivable, create invoices in NetSuite and bank deposit to Rockland Trust
- Timely issuance and distributing invoices, applying payments for school districts and contracts, DDS, MCB and MRC
- Review credit memos and other adjustments posted to receivable accounts
- Proper recording and applying cash receipts, management of aged receivables, and direct interfacing with customers accounts containing adjustments
- Verify discrepancies, and resolve billing issues
- Generate financial statements and reports detailing account receivable status
- Monitor and Track outstanding invoices, follow up on overdue payments, and facilitate timely collections
- Communicate with customers regarding invoices, payments status, and resolution of billing queries or disputes
- Apply entries relating EFT / income and check payment are posted to the correct account/vendor
- Correct any unapplied cash items as soon as possible
- Updated customer information in the database to ensure data integrity.
- Supported audits by providing necessary documentation and account explanations.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
Billing & Collection Coordinator
Hebrew Rehabilitation Center
Roslindale, MA
01.2019 - 01.2022
- Including account set-up maintenance and manage, insurance verification, billing statement preparation and submission
- Monitor accounts for changes and maintain the accuracy of insurance payor in medtech system
- Prepare and submit daily mid-month, and monthly billing statement to patient/family for all services (inpatient Long Term Care, Skilled Nursing Home facility)
- Update Long Term Care Insurance accounts and prepare monthly billing statement
- Communicate with patient/family questions regarding their account to billing/collection
- Use Nehen to verify Masshealth recipient's eligibility daily
Emergency Room Coordinator/Lead Admitting Coordinator
Mount Auburn Hospital
Cambridge, MA
01.2003 - 01.2019
- Greet and interview patients by obtaining demographic information to ensure level of care
- Also explaining to patient hospital protocols by releasing information to insurance for treatments and Collect payments to ensure profit
- Efficiently manage the admission process for all hospital transfers for inpatient and outpatient. Assign beds to new admissions and maintain the flow of the admitting department and the emergency department
- Act in a manner that fosters exceptional interpersonal relations and represents the hospital and the department in a positive manner at all times
- Follow established procedures make calls to appropriate unit to provide patient information to determine best bed placement options for better care
- Provide training to new staff in the department and continue to provide training and assistance to coworkers when needed
- Guide and Supervise new hires through hands on training, until they were comfortable in their role
Education
Associate of Science - Business Administration And Management
Bunker Hill Community College
Charlestown, MA05-2028
Skills
- Accounts receivable
- Customer communication
- Billing management
- Payment plan development
- Conflict resolution
- Account review
- Teamwork orientation
- Legal compliance awareness
- Financial reporting
- Team collaboration
Languages
English
Professional
Spanish
Professional
Timeline
Accounts Receivable Clerk
Massachusetts Association for the Blind and Visually Impaired
01.2022 - Current
Billing & Collection Coordinator
Hebrew Rehabilitation Center
01.2019 - 01.2022
Emergency Room Coordinator/Lead Admitting Coordinator
Mount Auburn Hospital
01.2003 - 01.2019
Associate of Science - Business Administration And Management
Bunker Hill Community College