Denise Joachim RN

• Performed reviews of employee work performance to check for areas in need of additional training.
• Monitored employee performance to look for areas in need of improvement.
• Developed and delivered new hire training programs and continuous professional development.
• Created and managed continuous improvement classes and training programs targeted to new employees.
• Reviewed and edited all training materials for accuracy and company policy compliance.

Identify, evaluate, and mitigate risk to patients, staff and visitors.Insurance claims management events/ incident management, patient safety, provider quality management, compliance, enterprise risk management, third - party risk management Identify threats that could harm the organization, it’s patients, staff, or anyone else within the facility.

• Performed root cause analysis to identify and resolve quality issues and defects.
• Created and maintained quality management systems to align with industry standards.
• Collaborated with cross-functional teams to develop and implement process and system improvements.
• Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
• Implemented new quality assurance and customer service standards.
• Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
• Investigated customer complaints and performed corrective actions to resolve quality issues.
• Conducted risk assessments to identify and mitigate potential quality issues.
• Recorded, analyzed, and distributed statistical information.

• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Identify and investigate occurrences involving professional liability/negligence/ quality of care issues.Assisted in the development of defense strategies Make recommendations for Expert Reviews.Secure relevant documents Application of both clinical experience and knowledge as well as newly acquired concepts of medical - legal law, Worker’s Compensation and Risk Management in reviewing each case.

• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Answered codes quickly and orchestrated efficient, skilled medical care.
• Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
• Educated patients and answered questions about health condition, prognosis, and treatment.
• Administered different therapies and medications in line with physician orders and treatment plan.
• Monitored vital signs, conducted physical assessments and evaluated laboratory results for strategic care planning.
• Remained calm and productive during life-threatening situations to maximise positive outcomes.
• Educated family members and caregivers on patient care instructions.
• Optimised outcomes in critical care situations through advanced life-saving techniques.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Performed triage on incoming patients and determined severity of injuries and illnesses.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Evaluated patient histories, complaints, and current symptoms.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
• Recorded details regarding therapies to keep patient charts updated.
• Monitored patient reactions after administering medications and IV therapies.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.

• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Optimised outcomes in critical care situations through advanced life-saving techniques.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Performed triage on incoming patients and determined severity of injuries and illnesses.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
• Monitored patient reactions after administering medications and IV therapies.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Recorded details regarding therapies to keep patient charts updated.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
• Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.

• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.