Denise Johnston
Irving,TX
Overview
28
28
years of professional experience
Work History
Regional Field Operations Manager
FTSI International
Monrovia, CA
07.2014 - 08.2022
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Supported daily operations, including:
- Hiring techs for security and financial technology (ATMs, ITMs, TCRs, and branch security).
- Kept track of the maintenance of vehicles and parts management of technicians.
- Resolved escalated customer complaints in a timely manner.
- Made sure that all installation activity was scheduled and performed on schedule
Field Manager
NCR
Irving, TX
12.1994 - 03.2013
- Planned and coordinated field operations, including scheduling of personnel, equipment, materials and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Addressed customer inquiries regarding product specifications, pricing, availability and delivery times.
Field Technician
NCR
Irving, TX
12.1996 - 08.2003
- Serviced and installed ATMs, item processing machines, and cash register systems.
- Maintained parts inventory and vehicle.
- Worked well with other techs to support the East Texas and North Louisiana territory, and filled in for the Dallas area when needed.
Education
Associate of Applied Science - Computer Science
Kilgore College
Kilgore, TX12-1994
Skills
- Operational excellence
- Operational planning
- Incident response
- Business reporting
- Staff oversight
- Field operations analysis
Timeline
Regional Field Operations Manager
FTSI International
07.2014 - 08.2022
Field Technician
NCR
12.1996 - 08.2003
Field Manager
NCR
12.1994 - 03.2013
Associate of Applied Science - Computer Science
Kilgore College