Overview
Work History
Education
Skills
Timeline
Generic

Denise Johnston

Irving,TX

Overview

28
28
years of professional experience

Work History

Regional Field Operations Manager

FTSI International
Monrovia, CA
07.2014 - 08.2022
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Supported daily operations, including:
  • Hiring techs for security and financial technology (ATMs, ITMs, TCRs, and branch security).
  • Kept track of the maintenance of vehicles and parts management of technicians.
  • Resolved escalated customer complaints in a timely manner.
  • Made sure that all installation activity was scheduled and performed on schedule

Field Manager

NCR
Irving, TX
12.1994 - 03.2013
  • Planned and coordinated field operations, including scheduling of personnel, equipment, materials and services.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Addressed customer inquiries regarding product specifications, pricing, availability and delivery times.

Field Technician

NCR
Irving, TX
12.1996 - 08.2003
  • Serviced and installed ATMs, item processing machines, and cash register systems.
  • Maintained parts inventory and vehicle.
  • Worked well with other techs to support the East Texas and North Louisiana territory, and filled in for the Dallas area when needed.

Education

Associate of Applied Science - Computer Science

Kilgore College
Kilgore, TX
12-1994

Skills

  • Operational excellence
  • Operational planning
  • Incident response
  • Business reporting
  • Staff oversight
  • Field operations analysis

Timeline

Regional Field Operations Manager

FTSI International
07.2014 - 08.2022

Field Technician

NCR
12.1996 - 08.2003

Field Manager

NCR
12.1994 - 03.2013

Associate of Applied Science - Computer Science

Kilgore College

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Denise Johnston