Jamaal Bufford
Houston,TX
Summary
Jamaal Bufford. Originally born and raised in south Texas. A decorated student athlete early in life which led to graduating both high school and college with high accolades. Those skillsets have led my career to many successes in management, customer services and professional relations.
Professional operations manager with focus on optimizing regional field activities. Proven track record in strategic planning, resource management, and operational efficiency. Strong team collaboration skills, known for adaptability and achieving results. Expertise in logistics, project management, and process improvement.
Overview
9
9
years of professional experience
Work History
Regional Field Operations Manager
VSP Ventures
03.2023 - Current
- Streamlined regional operations to enhance service delivery and efficiency.
- Led cross-functional teams to implement strategic initiatives across territories.
- Developed training programs to elevate team performance and operational standards.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Coordinated logistics and resource allocation for optimal field operations management.
- Cultivated relationships with ODs to ensure alignment on both clinical and retail goals.
- Oversaw compliance with regulatory requirements, enhancing operational integrity.
General Manager
MyEyeDr
02.2023 - 02.2024
- Maintain partnerships with doctors and vendors in local and surrounding communities.
- Insurance profiling with surrounding businesses that are in network with our listed insurance providers.
- Coach and develop staff with proper sales tactics and business acumen that best serves our patient base.
- Responsible for all aspects of business, including sales goals, P&L management, optical and sales training, marketing and recruiting of both doctors and opticians.
- Currently enrolled in our “LEAP” program (this is our accelerated leadership program, with the expectation of multi-unit responsibility, up to district or regional management in the near future.)
Store Market Manager
LensCrafters
08.2019 - 02.2023
- Commitment to ensuring elite Customer Service is provided personally and by all staff members.
- Analyze store financial data and make decisions to better improve store profitability.
- Recruit and maintain high level talent.
- In 2019/2020 my store was top in our region over comp sales from the previous year, #3 in sales goals for the year and landed top 5 in all measurable KPI's. I have since been promoted to the highest volume store in Nebraska and currently rank #1 in both comp sales and sales goals as well.
General Manager
Stanton Optical
04.2018 - 04.2019
- Lead store talent acquisition, development, and direct recruiting.
- Communicate effectively with Human Resources, Support and clinical service agents.
- Analyze daily/weekly/monthly/reporting to ensure success in the store and utilize for coaching business opportunities.
- Led store to highest annual dollar volume in store history and ran a 22% conversation rate for the entirety of the year.
Store Manager. Market Leader
Finish Line
11.2016 - 04.2018
- Supervises staff in accordance with corporate human resource policies including monitoring staffing, scheduling and motivation of staff.
- Monitors operations to ensure that standards are met and maintained regarding customer service, merchandise presentations, Store cleanliness, shrinkage, and operating cost controls.
- Monitors deliveries to, and product movement within the Store to ensure effective inventory and merchandise management.
- Demonstrates salesmanship skills by maintaining sales and accessory levels as per established profit goals.
Education
Bachelor of Science - Criminal Justice
Missouri Valley College
Marshall, Missouri01.2013
Skills
- Operational excellence
- Logistics management
- Operational efficiency
- Training and mentoring
- Team building
- Operational planning
HOBBIES
Fitness training, Combat sport competitions, Coaching, Traveling
Timeline
Regional Field Operations Manager
VSP Ventures
03.2023 - Current
General Manager
MyEyeDr
02.2023 - 02.2024
Store Market Manager
LensCrafters
08.2019 - 02.2023
General Manager
Stanton Optical
04.2018 - 04.2019
Store Manager. Market Leader
Finish Line
11.2016 - 04.2018
Bachelor of Science - Criminal Justice
Missouri Valley College