Denise Kadlec
Portland,OR
Summary
Dynamic Sr. Resolution Manager at Gallagher Bassett Services Inc. with over 30 years of expertise in claims negotiation and conflict resolution. Proven track record in enhancing operational efficiency and client satisfaction while ensuring compliance with industry standards. Skilled in legal research and claims investigation, driving successful outcomes in complex cases.
Overview
22
22
years of professional experience
Work History
Sr. Claims Adjuster
Sedgwick CMS
Portland
03.2001 - 05.2006
- Maintained accurate records of all activities related to assigned cases using an electronic system.
- Researched legal precedents relevant to specific cases.
- Monitored changes in legislation pertaining to workers' compensation policies.
- Calculated benefits payments due based on analysis of wage data, medical reports and other criteria.
- Investigated workers' compensation claims and evaluated the facts to determine coverage and liability.
Sr. Resolution Manager
Gallagher Bassett Services Inc.
Lake Oswego
06.2006 - 11.2022
- Leveraged over 30 years of experience to manage high-volume workers' compensation claims.
- Negotiated claim settlements, enhancing operational efficiency and client satisfaction.
- Demonstrated exceptional customer service skills, fostering positive relationships.
- Managed complex cases effectively, ensuring compliance with industry standards.
Education
Washington W/C License - Washington Workers Compensation
Washington Department of Labor & Industries
Washington01-2006
Oregon W/C License - Oregon Workers Compensation
Portland Insurance School
Portland01-1988
High School Diploma -
St. Mary's Academy
Portland06-1982
Skills
- Claims investigation
- Benefit calculation
- Legal research
- Regulatory compliance
- Claims negotiation
- Case management
- Customer service
- Conflict resolution
- Risk assessment
- Effective communication
- Negotiate settlements
- Determine coverage
- Investigation reporting
- Insurance Law Understanding
Timeline
Sr. Resolution Manager
Gallagher Bassett Services Inc.
06.2006 - 11.2022
Sr. Claims Adjuster
Sedgwick CMS
03.2001 - 05.2006
Washington W/C License - Washington Workers Compensation
Washington Department of Labor & Industries
Oregon W/C License - Oregon Workers Compensation
Portland Insurance School
High School Diploma -
St. Mary's Academy
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