Justin Robinson
Multi Lines Claims Adjuster
Atlanta,Georgia
Summary
Experienced Claims Adjuster with a proven track record in disaster recovery, high-value catastrophe claims, and public assistance compliance. Skilled in evaluating disaster impacts, coordinating recovery efforts, and ensuring adherence to policy guidelines. Proficient in using Xactimate, CCC, and Guidewire for detailed damage assessments and settlements. Adept at collaborating with diverse stakeholders, including contractors, government agencies, and policyholders, to deliver efficient recovery solutions.
Overview
13
13
years of professional experience
2013
2013
years of post-secondary education
5
5
Certifications
Work History
Sr. Catastrophe Claims Adjuster
Various Companies
09.2022 - Current
- Managed high-volume claims for Hurricane Ian, resolving coverage issues and negotiating settlements
- Conducted detailed reviews of damage assessments and processed supplements using Xactimate
- Collaborated with contractors, agents, and vendors to ensure timely resolution of catastrophe claims
- Developed trust-based rapport with clients through transparent communication practices regarding their claim status.
- Utilized advanced software tools to streamline claims management processes, increasing efficiency and productivity.
- Conducted comprehensive site inspections to assess property damage accurately, ensuring precise evaluation of required repairs or replacement costs.
Hurricane Matthew Recovery- Claims Specialist
Mid-American Catastrophe Services
10.2016 - 08.2022
- Handled property claims exceeding $75K, ensuring compliance with disaster recovery protocols
- Coordinated recovery efforts with contractors, agents, and vendors to support affected communities
- Processed high-value claims and utilized Xactimate for accurate and timely settlements
- Negotiated successful outcomes for clients by leveraging strong analytical skills and knowledge of insurance policies.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
Sr. Claims Specialist
The Best IRS
07.2013 - 06.2016
- Enhanced team productivity by providing ongoing training to junior claims specialists on best practices and industry trends.
- Managed a caseload of complex claims, ensuring timely settlements and maintaining client satisfaction.
- Contributed to company growth by assisting in the development of new products and services based on market trends analysis.
- Conducted thorough investigations for accurate liability determination, leading to fair claim resolutions.
- Maintained compliance with regulatory requirements through diligent documentation of all claim activities.
Sr. Claims Analyst
Affirmative Insurance
03.2012 - 06.2013
- Adjusted auto and property claims, including disaster-related losses, from initiation to resolution
- Investigated claims to determine liability and compliance with policy coverage
- Partnered with legal counsel to resolve complex and litigated claims
- Supervised a team of 5 adjusters in resolving disaster-related structural damage claims
- Developed comprehensive damage estimates and negotiated settlements with policyholders
- Leveraged tools like CCC Pathway and IAA to enhance claims processing efficiency
- Disaster Claims Specialist
Education
Associate - General Studies
Cedar Valley Community College
Dallas, TXSkills
FEMA Public Assistance Program Knowledge
Disaster Impact Assessment and Recovery Solutions
High-Volume Claim Management and Resolution
Property inspection
Proficiency in Xactimate
Proficiency in Guidewire
Proficiency in CCC
Proficiency in other claims software
Policy interpretation
Damage assessment
Claims investigation
Certification
Licensed Adjuster, AL, 744201, TX, 1909158, FL, W295841, LA, 678785, MS, 1041029, AZ, 1695476
Accomplishments
- Successfully managed 200+ high-value catastrophe claims annually, achieving a 98% resolution rate.
- Reduced claim cycle times by 20% through efficient process optimization and stakeholder coordination.
- Played a key role in Hurricane Ian and Hurricane Matthew disaster recovery efforts.
Timeline
Licensed Adjuster, AL, 744201, TX, 1909158, FL, W295841, LA, 678785, MS, 1041029, AZ, 1695476
12-2024
FEMA Public Assistance Delivery Model (IS-1001)
12-2024
Sr. Catastrophe Claims Adjuster
Various Companies
09.2022 - Current
Hurricane Matthew Recovery- Claims Specialist
Mid-American Catastrophe Services
10.2016 - 08.2022
Sr. Claims Specialist
The Best IRS
07.2013 - 06.2016
Sr. Claims Analyst
Affirmative Insurance
03.2012 - 06.2013
Associate - General Studies
Cedar Valley Community College