Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
IT Project ManagerProject CoordinatorWork Type
Full TimeContract WorkLocation Preference
RemoteHybridLocation: Surprise, AZ
Open to relocation: No
Open To Work
Denise Kesselring
Surprise,AZ
Work Preference
Summary
Facilitated successful project outcomes and enhanced client engagement through strategic process development and collaboration.
Overview
1
1
Certification
20
20
years of professional experience
Work History
IT Procurement Officer
North Dakota Office of Management and Budget
Bismarck, ND
01.2025 - Current
- Assisted in implementation, rollout, and ongoing administration of NDBuys procurement platform, including updates and new modules.
- Collaborated with Product Owner, Fiscal, Information Technology, Shareholders, and contractors to ensure successful system integration and functionality.
- Configured system settings and developed procedures to comply with procurement laws, rules, and guidelines.
- Oversaw user activities, monitored system usage, identified bottlenecks, and implemented solutions to improve efficiency.
Project Manager
AVI Systems
Bismarck, ND
05.2024 - 09.2024
- Led project kick-off and status meetings, ensuring customer/internal team alignment
- Managed project files and control records in compliance with Technical Services Standards
- Negotiated significant project scope changes, resulting in successful execution
IT Project Manager
Abbott
St Paul, MN
08.2022 - 10.2023
- Collaborated with Business and IT Management to define project objectives and deliverables, ensuring alignment with corporate policies and procedures
- Managed project scope changes, risks, and issues to ensure successful project outcomes and timely delivery
- Developed and executed work plans, obtaining necessary resources and coordinating team efforts to meet project goals
- Communicated project progress through detailed reports, providing decision support information to stakeholders and department managers
Project Manager
TailWind Voice & Data
Minnetonka, MN
01.2022 - 07.2022
- Managed cabling, phone system, and data-related projects for client satisfaction
- Coordinated equipment repairs, rollouts, order support, moves, and consolidations
- Ensured timely project delivery, striving to exceed client expectations
- Handled billings and project close outs efficiently
Workforce Analyst
Willis Towers Watson
Bloomington, MN
12.2019 - 12.2021
- Developed and maintained weekly workload and staffing forecasts for multiple skills and channels
- Analyzed performance data to identify and implement action plans for optimal service levels
- Facilitated weekly WFM meetings with internal peers and external business partners
Workforce Analyst Telecommute
Adelman Travel
02.2019 - 10.2019
- Designed annual workload and staffing plans for omnichannel contact environment, optimizing resources to achieve business objectives
- Utilized telephony systems to design workflow logic and act as Subject Matter Expert for routing of workload types
- Collaborated with Implementations, Human Resources, Finance, and Operations teams to review staffing levels based on business needs and budget
Project Manager
Phin Solutions, Inc.
Ramsey, MN
06.2018 - 11.2018
- Managed projects from conception to completion, including research data collection and correction tasks
- Acted as a Database Administrator for Marketing 360 platform, ensuring smooth operations
- Updated and standardized company documentation, enhancing efficiency
- Learned bankruptcy, military, and deceased accounts practices in a short time period
Business Intelligence Analyst
Brocade
Minneapolis, MN
10.2006 - 10.2017
- Generated customer satisfaction surveys and reviewed them for insights
- Served as Knowledge Base Editor and Social Media Community Manager
- Delivered data-driven insights and managed projects from concept to completion
- Translated technical data into accessible information for all audiences
- Collaborated with management to provide information for stakeholders and decision making
Education
Associate of Applied Science Degree - Business Administration
Minnesota School of Business
01.2009
Skills
Championed agile and scrum methodologies to drive project efficiency and effectiveness
Oversaw call monitoring initiatives to assess and enhance customer service quality
Led mentoring programs to cultivate team capabilities and professional growth
Implemented customer satisfaction surveys to gather actionable insights for improvement
Directed knowledge base management as an editor and administrator to optimize information accessibility
Managed procurement processes through strategic project coordination and oversight
Coordinated system integration projects to enhance operational workflows
Configured system settings to ensure alignment with project requirements
Executed waterfall methodology in managing complex project timelines
Strategically forecasted workforce needs and developed scheduling plans to optimize resources
Certification
- Professional Scrum Master I - Scrum.org - 06/2019
- Advanced Scrum - LinkedIn - 05/2019
- Agile Foundations - LinkedIn - 05/2019
- Characteristics of a Great Scrum Master - LinkedIn - 04/2019
- Understanding & Prioritizing Data Privacy - LinkedIn - 02/2019
- Certified Workforce Management Professional - Society of Workforce Planning Professionals - 10/2012
Timeline
IT Procurement Officer
North Dakota Office of Management and Budget
01.2025 - Current
Project Manager
AVI Systems
05.2024 - 09.2024
IT Project Manager
Abbott
08.2022 - 10.2023
Project Manager
TailWind Voice & Data
01.2022 - 07.2022
Workforce Analyst
Willis Towers Watson
12.2019 - 12.2021
Workforce Analyst Telecommute
Adelman Travel
02.2019 - 10.2019
Project Manager
Phin Solutions, Inc.
06.2018 - 11.2018
Business Intelligence Analyst
Brocade
10.2006 - 10.2017
Associate of Applied Science Degree - Business Administration
Minnesota School of Business