Denise Kessler
Wheeling,WV
Summary
Experienced directer with over eleven years of experience in nursing administration. Excellent reputation for resolving problems and improving customer satisfaction. Managing patient-focused, 144 long term care, skilled and dual certified beds. Offering over a twenty -year background driving quality improvements in healthcare and the private sector. Strong organizational, communication and multitasking abilities. Expertise in managing staffing issues and delivery quality patient care.
Teaching experience in clinical, classroom, and hospital settings.
Overview
36
36
years of professional experience
Work History
Director of Nursing
Continuous Care Center/WVU
Wheeling, WV
06.2011 - 03.2024
- Collaborated with staff, management and external groups to coordinate patient care.
- Performed rounds to observe care and interview staff, residents and families.
- Established new policies and updated existing policies to improve standard of care for patients.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Evaluated work performance of 128 nursing personnel to determine wage increases and implement discipline.
- Participated in weekly management team meetings to discuss resident status, census changes and resident complaints or concerns.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Identified department issues to recommend corrective actions.
- Recruited and developed over 100 quality individuals to develop accountable top quality staff.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Direct day-to-day administrative and operational functions for 144-bed facility, providing guidance and leadership to over 128 employees across more than 8 departments.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Assessed CMS and quality metrics and adjusted operational plans to uphold quality standards.
- Used Workday to maintain department budgets and record expenses.
- Collaborated with staff, management and external groups to coordinate patient care
- Established new policies and updated existing policies to improve standard of care for patients
- Performed rounds to observe care and interview staff, residents and families
- Self-motivated, with a strong sense of personal responsibility.
Staffing Nurse
East Ohio Regional Hospital
07.2008 - 11.2011
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Applied nursing expertise to meet needs of patients in challenging acute care and skilled environment.
Area Vice President
Adecco
06.1988 - 09.2001
- Identified opportunities to improve business process flows and overall departmental productivity.
- Established performance goals for department and provided methods for reaching milestones.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Built loyal account base and long-term business relationships with multi-million dollar accounts.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies by executing sales techniques, increasing revenue, maintaining a net profit > 10%. and effectively targeting new markets.
Education
Master of Science - Nursing Education
Wheeling College
Wheeling, WV05.2012
Bachelor of Science - Nursing
West Liberty University
West Liberty, WV05.2008
Skills
- Long-Term Care
- Strategic Planning
- Nursing Protocols
- Quality Assurance
- Acute Rehabilitation
- Multidisciplinary Team Collaboration
- Regulatory and Statutory Compliance
- Budget Planning
- Quality Improvement
- Clinical System Monitoring
- Profitability Strategies
- Quality Improvement
- Clinical System Monitoring
- Profitability Strategies
- Patient & Staff Education
- Quality Improvement
- Clinical System Monitoring
- Profitability Strategies
- Quality Improvement
- Clinical System Monitoring
- Profitability Strategies
Timeline
Director of Nursing
Continuous Care Center/WVU
06.2011 - 03.2024
Staffing Nurse
East Ohio Regional Hospital
07.2008 - 11.2011
Area Vice President
Adecco
06.1988 - 09.2001
Master of Science - Nursing Education
Wheeling College
Bachelor of Science - Nursing
West Liberty University
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