Denise Kinzinger

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Obtained client medical history, medication information, symptoms and allergies.
• Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Obtained payments from patients and scanned identification and insurance cards.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.

• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Kept information confidential and followed HIPAA guidelines to maintain patient trust.
• Kept office equipment operating by troubleshooting breakdowns, performing preventive maintenance and coordinating repairs.
• Supported office staff and operational requirements with administrative tasks.
• Facilitated new patient prescriptions, refills, and prescription pre-authorizations.
• Entered orders and e-prescribe information and created clinical visit summaries.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.

• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Kept information confidential and followed HIPAA guidelines to maintain patient trust.
• Kept office equipment operating by troubleshooting breakdowns, performing preventive maintenance and coordinating repairs.
• Supported office staff and operational requirements with administrative tasks.
• Registered new patients in electronic medical records prior to appointment scheduling.
• Entered orders and e-prescribe information and created clinical visit summaries.
• Registered and verified patient records before triage with most up-to-date information.

Successfully managed the daily operations of daycare including staffing,child enrollment,billing and payroll.