Denise Kizer
Lake Havasu City,AZ
Summary
Banking professional with extensive experience in customer service and relationship management. Demonstrated ability to ensure compliance with banking regulations while enhancing client satisfaction. Proven track record of efficiently resolving issues and delivering exceptional service. Strong focus on building lasting client relationships and driving operational excellence.
Overview
26
26
years of professional experience
Work History
Sr. Personal Banker
Goldwater Bank
Lake Havasu City, Arizona
04.2024 - Current
- Delivered expert guidance on personal banking products and services.
- Assisted customers with account openings, deposits, withdrawals, and transfers per banking regulations.
- Trained new employees on banking processes and compliance procedures.
Personal Bank/Operations Specialist
Horizon Community Bank/Arizona Financial Credit Un
Lake Havasu City, Arizona
04.2012 - 04.2024
- Assisted clients with inquiries regarding services and account details.
- Collaborated with team members to streamline operational workflows.
- Investigated any suspicious activity in customer accounts.
- Assisted customers with opening new accounts, closing existing accounts, and transferring funds between accounts.
- Conducted research on discrepancies in customer account data.
- Ensured timely completion of internal audits relating to bank operations activities.
- Processed incoming and outgoing wire transfers for customers.
- Handled confidential customer information in accordance with federal regulations.
- Provided assistance to customers regarding their banking needs via telephone or email.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Balanced daily cash deposits and vault inventory with zero error rate.
Lead Vault Teller
Home Valley Bank/South Valley Bank
Grants Pass, Oregon
08.2009 - 03.2012
- Managed daily cash transactions for vault operations and teller services.
- Assisted customers with account inquiries and resolved transaction issues promptly.
- Provided exceptional customer service by responding to customer inquiries and resolving issues in a timely manner.
- Monitored the cash vault to ensure adequate currency supply, while ensuring the safety of all staff members working in the vault area.
- Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.
Vault Supervisor
Community Bank of Grants Pass/Bank of the Cascades
Grants Pass, Oregon
07.1999 - 08.2009
- Supervised vault operations to ensure compliance with bank policies.
- Maintained detailed logs of transactions and vault activity records.
- Maintained a safe working environment by monitoring staff performance and compliance with safety regulations.
- Created and maintained records detailing monetary transactions, resolved discrepancies and verified funds accuracy with accounting staff.
- Supervised the shipping and receiving process to ensure proper inventory control.
- Provided training to new staff members on vault procedures, policies, and processes.
- Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes and reported cash discrepancies.
- Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.
Education
High School Diploma -
Cupertino High School
Santa Clara, CA06-1987
Skills
- Time management
- Relationship management
- Financial planning
- Member support
- Banking policies and procedures
- Customer service
- Banking regulations
- Positive attitude
- Account maintenance
- Cash handling
- Transaction processing
- Branch operations
- Issues resolution
- Professional appearance
Timeline
Sr. Personal Banker
Goldwater Bank
04.2024 - Current
Personal Bank/Operations Specialist
Horizon Community Bank/Arizona Financial Credit Un
04.2012 - 04.2024
Lead Vault Teller
Home Valley Bank/South Valley Bank
08.2009 - 03.2012
Vault Supervisor
Community Bank of Grants Pass/Bank of the Cascades
07.1999 - 08.2009
High School Diploma -
Cupertino High School