Denise Koppa
Dothan,AL
Summary
Certified Clinical Medical Assistant recently graduated. Experienced in assisting with physical, pediatric and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures.
Overview
4
4
years of professional experience
Work History
Event Coordinator
Dothan Country Club
01.2022 - 11.2023
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Coordinated schedules and timelines for events.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
Concierge
Plantation Gold and Country Club
05.2021 - 04.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Customer Service Representative
Good News Pest Control
06.2019 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
NHA Certification - Certified Clinical Medical Assistant
Stepful
Remote10.2024
Certificate - Massage Therapy
Alpha School of Massage
Antioch, TN04.2002
Diploma - General Studies
Westosha High School
Paddock Lake, WI05.1986
Skills
Venipuncture, Capillary Blood Collection
Specimen Preparation and Infection Control
Ultrasounds, Injections, Fluid Aspiration, Cannulation, Catheterization, Patient Care, EMR
Communication, Customer Service, Building Rapport and Problem Solving
Timeline
Event Coordinator
Dothan Country Club
01.2022 - 11.2023
Concierge
Plantation Gold and Country Club
05.2021 - 04.2022
Customer Service Representative
Good News Pest Control
06.2019 - 05.2021
NHA Certification - Certified Clinical Medical Assistant
Stepful
Certificate - Massage Therapy
Alpha School of Massage
Diploma - General Studies
Westosha High School
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