DENISE K. WASHINGTON
Banking Professional
Lithonia,GA
Summary
Motivated and positive candidate with a strong focus on team building and achieving sales goals. Recognized for analytical skills, organizational abilities, and attention to detail. Possessing a strong work ethic and collaborative mindset. Proven problem solver with a history of delivering high-quality strategic solutions. Proficient in Symitar, Meridian Link, Framework, and DNA Navigation.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Personal Financial Specialist- Consumer Loan Officer
Georgia's Own Credit Union
07.2019 - 04.2025
- Interview members to obtain their current banking or financial needs.
- Analyze their current financial position to determine the degree of risk involved.
- Perform account maintenance such as name or address change.
- Originate Approve or decline loan applications and provide a decision or adverse action.
- Cross sell additional products and services such as gap, warranty, life and disability insurance
- Refer services to our Internal partners.
- Manage a pipeline of consumer loans through a centralized channel remotely.
Consumer Loan Client Support
SunTrust Bank
03.2018 - 07.2019
- Delivery of consumer loans and home equity products through a centralized channel
- Re-Underwrite home equity & consumer loan secured products PCL+
- Adheres to internal controls, operational procedures, and risk management policies.
- Contributed to meeting or exceeding client service as well as individual and team sales targets.
- Negotiated and communicated loan decisions and terms.
- Sourced and prospected for new clients and client relationship building.
Financial Service Officer II
Georgia United Credit Union
05.2013 - 07.2017
- Interview members to obtain their current banking or financial needs.
- Analyze their current financial position to determine the degree of risk involved.
- Perform account maintenance such as address or name change.
- Originate, Approve, or decline loan applications and provide a decision or adverse action.
- Cross sell additional products and services such as gap, warranty, life and disability insurance
Service Manager
Wachovia Bank AKA Wells Fargo Bank
11.2005 - 05.2013
- Set and maintained personal team sales goals to align with corporate standards.
- Increased profitability by 25% in checking, savings, debit cards, online banking, and direct deposit. Performed account maintenance.
- Responsible for 60% of daily operations, audit and cash controls including time management.
- Recommended products and services, with referrals to our internal partners.
Personal Banker
Bank of America
04.2002 - 10.2005
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Education
High School Diploma -
Samuel Howard Archer High
Atlanta, GA06.1989
Banking & Finance
Georgia Piedmont Technical College
Clarkston, GA01.2014
Finance & Accounting
Dekalb Tech
Clarkston, GA01.2010
Skills
- Clear communication
- Strategic leadership
- Collaborative teamwork
- Project coordination
- Detail-oriented approach
- Analytical problem solver
- Flexible problem-solving
- Strong work ethic
- Product sales
- Financial product sales
- Prospecting
- Salesforce
Certification
- NMLS Certified-742783
- Notary Public
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Received “Employee of the Quarter” service award in April, 2025
- Achieved 100% loan goals by completing my follow-ups with accuracy and efficiency.
- Developed prospects for new loans by conducting 25 weekly cold calls.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Preference
Work Type
Full TimeWork Location
HybridRemoteImportant To Me
Work-life balanceFlexible work hoursPaid time off401k matchStock Options / Equity / Profit SharingWork from home optionCareer advancementCompany CulturePaid sick leaveTimeline
Personal Financial Specialist- Consumer Loan Officer
Georgia's Own Credit Union
07.2019 - 04.2025
Consumer Loan Client Support
SunTrust Bank
03.2018 - 07.2019
Financial Service Officer II
Georgia United Credit Union
05.2013 - 07.2017
Service Manager
Wachovia Bank AKA Wells Fargo Bank
11.2005 - 05.2013
Personal Banker
Bank of America
04.2002 - 10.2005
Banking & Finance
Georgia Piedmont Technical College
Finance & Accounting
Dekalb Tech
High School Diploma -
Samuel Howard Archer High
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