Overview
Work History
Timeline
Work Availability
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Denise Lashley

Mooresville,NC

Overview

18
18
years of professional experience

Work History

SERVICE COORDINATOR

Biesse America
Charlotte, NC
02.2016 - 08.2024
  • Responsible for managing high-volume, rapid succession inbound service calls
  • Actively listen to customers to investigate, troubleshoot and effectively process all service calls
  • Ensure accurate and timely entry of customer data to initiate cases in Salesforce
  • Manage the validation of technician timesheets and payroll processing in collaboration with Human Resources
  • Efficiently manage the invoicing process for all billable and contractor service calls
  • Facilitate training for new technicians and sales personnel, ensuring understanding and adherence to travel expense process and policies

EXECUTIVE ASSISTANT

Girls Scouts Heart of the Hudson
Pleasantville, NY
05.2010 - 03.2015
  • Effectively managed complex cross-functional administrative duties for CEO and Board of Directors
  • Prepared, managed and executed the logistics of meetings, conferences, event registrations, and travel itineraries
  • Assisted with preparation of correspondence, reports, and presentations for CEO
  • Managed digitization, archiving, retention, and retrieval processes of board governance documents and task group records
  • Provided proactive and comprehensive calendar management ensuring CEO attendance at key meetings, conferences, appointments, and events

TRAINING COORDINATOR

CNN
New York, NY
03.2006 - 01.2010
  • Provided a broad-range of support and seamless coordination for 15-member Continuous Learning Environment (CLE) team spanning New York, Atlanta and Washington, DC
  • Proficiently tracked, organized, and managed training requests, coordinated classes and developed training schedules across three distinct locations
  • Managed the weekly oversight, editing, publication, and synchronization of web content to ensure the timely and accurate update of class schedules across three locations
  • Facilitated bi-weekly presentations of the CLE curriculum to onboard all new hires in New York

Timeline

SERVICE COORDINATOR

Biesse America
02.2016 - 08.2024

EXECUTIVE ASSISTANT

Girls Scouts Heart of the Hudson
05.2010 - 03.2015

TRAINING COORDINATOR

CNN
03.2006 - 01.2010

Work Availability

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Quote

I feel that luck is preparation meeting opportunity.
Oprah Winfrey

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Denise Lashley