Denise Leaman

• Assisted clients with appointment scheduling and inquiries to enhance service efficiency.
• Managed client records using veterinary software to ensure accurate information retrieval.
• Communicated with veterinarians about patient care to support optimal treatment plans.
• Provided compassionate support to pet owners during visits, fostering a welcoming environment.
• Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
• Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
• Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
• Interacted with team members across departments to research and resolve customer issues.
• Maintained accurate records documenting client interactions, progress updates, completed tasks, or any other pertinent information that may be necessary to effectively manage ongoing relationships with clients.

Homemaker/Stay At Home Mom- Maintaining the home and raising my kids. This included finances, schedules, cleaning, cooking, and many other things that fall within this job title.

• Processed customer transactions efficiently, ensuring accuracy and adherence to banking regulations.
• Managed cash drawer, balancing daily transactions and maintaining compliance with security protocols.
• Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.

• Operated cleaning equipment to ensure thorough sanitation of residential spaces.
• Organized and maintained cleaning supplies for efficient access and use.
• Followed safety protocols to minimize hazards during cleaning tasks.
• Responded promptly to client inquiries, enhancing customer satisfaction through effective communication.
• Adhered to professional house cleaning checklist.
• Tasks included- vacuuming, mopping, dusting, cleaning bathrooms/bedrooms/kitchens
• Pet sitting if needed- take dogs out to potty, clean any messes left by pet, feed/fill water bowl

• Assisted lead teacher in delivering daily lesson plans and engaging activities.
• Maintained regular communication with parents regarding students'' achievements, challenges, and progress.
• Maintained classrooms by disinfecting and sterilizing surfaces and toys.