Jess Powell
Berwick
Summary
Client care professional with track record of enhancing client satisfaction and resolving issues efficiently. Known for collaborative teamwork and achieving results in dynamic environments. Skilled in communication and problem-solving, adaptable to changing needs.
Overview
18
18
years of professional experience
Work History
Client Care Specialist
Port City Vet
09.2024 - Current
- Assisted clients with inquiries and support through multiple communication channels.
- Maintained accurate client records in CRM systems to ensure data integrity.
- Demonstrated empathy towards clients situations while maintaining professional boundaries and adhering to company policies.
Patient Service Specialist
Kittery Family Pratice
07.2019 - 08.2024
- Assisted patients with scheduling appointments and managing inquiries effectively.
- Coordinated communication between patients and healthcare providers to ensure timely service delivery.
- Maintained accurate patient records using electronic health record systems.
- Provided front desk support, greeting patients and managing check-in procedures efficiently.
Customer Service Representative
Fair Point/Consolidated Communications
03.2008 - 06.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed complex service requests, ensuring timely and accurate resolution for clients.
- Trained new team members on customer service protocols and company policies.
- Collaborated with cross-functional teams to enhance service delivery processes.
Education
High School Diploma -
Noble High School
Berwick, ME06.1997
Skills
- Customer relations
- Problem-solving
- Teamwork
- Attention to detail
- Reliability
- Excellent communication
- Interpersonal skills
- Effective communication
- Self motivation
Timeline
Client Care Specialist
Port City Vet
09.2024 - Current
Patient Service Specialist
Kittery Family Pratice
07.2019 - 08.2024
Customer Service Representative
Fair Point/Consolidated Communications
03.2008 - 06.2019
High School Diploma -
Noble High School
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