Summary
Overview
Work History
Education
Skills
Timeline
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Denise Lee

Denise Lee

Mwaukee

Summary

Positive and upbeat Customer Service Specialist bringing 30 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Overview

20
20
years of professional experience

Work History

Customer Service Assistant

Milwaukee County
08.2016 - Current
  • Reviewed customer data to assess current issues and determine potential solutions
  • Documented conversations with customers to track requests, problems and solutions
  • Upheld privacy and security requirements established by regulatory agencies
  • Resolved average of 225 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume
  • Addressed customer service inquiries quickly and accurately
  • Responded promptly to customer questions via email, reducing phone inquiries
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance

Office Support Assistant

Milwaukee County
10.2005 - 08.2016
  • Kept reception area clean and organized to offer positive first impression to every visitor
  • Worked closely with front-end staff to assist customers
  • Processed customer payments quickly and returned exact change and receipts
  • Worked closely with bankruptcy attorneys to review documents and made all required corrections

Education

High School -

Pulaski High School
Milwaukee, WI

Office Technology

MATC
Milwaukee, WI

Skills

  • Data entry
  • Effective customer communication
  • Payment processing
  • Credit and cash transactions
  • Scanner operations
  • Clerical support
  • Conflict resolution
  • Microsoft Office

Timeline

Customer Service Assistant

Milwaukee County
08.2016 - Current

Office Support Assistant

Milwaukee County
10.2005 - 08.2016

Office Technology

MATC

High School -

Pulaski High School

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