Denise Mackie
Clare,MI
Summary
Proven expertise in optical dispensing and patient recordkeeping, complemented by strong communication skills. Recognized for enhancing patient satisfaction and fostering loyalty through attentive service and effective collaboration with healthcare teams.
Experienced with optical procedures and patient care, providing exceptional support in eyewear management. Utilizes technical knowledge to assist with fittings, adjustments, and repairs, ensuring optimal patient outcomes. Track record of maintaining inventory and delivering excellent customer service, contributing to operational efficiency and patient satisfaction.
Overview
33
33
years of professional experience
Work History
Optician Assistant
Clarity Optical
09.2025 - Current
- Assist in dispensing eyewear, ensuring proper fit and comfort for patients.
- Process patient orders using optical software to track prescriptions accurately.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Improve patient satisfaction by providing attentive and knowledgeable assistance in frame selection and fitting.
- Facilitate smooth communication between opticians, optometrists, and administrative staff by promptly relaying important information regarding patient care.
- Develop strong rapport with patients through excellent communication skills that fostered trust and loyalty within the practice''s client base.
Team Member
Tractor Supply Company
03.2025 - 09.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular cycle counts and restocking efforts.
- Operated cash register efficiently, processing transactions and managing cash flow.
- Collaborated with team members to achieve daily store goals and improve workflow.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Business Owner
The Health Hutch
02.1993 - 08.2024
- Developed and implemented operational strategies to enhance service delivery and customer satisfaction.
- Managed daily business operations, ensuring compliance with health regulations and standards.
- Oversaw inventory management processes, optimizing stock levels to reduce waste and improve efficiency.
- Trained and mentored staff on best practices for customer engagement and product knowledge.
- Analyzed market trends to inform product offerings and adjust business strategies accordingly.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Education
High School Diploma -
Clare High School
Clare, MISkills
- Optical measurements
- Optical dispensing
- Prescription interpretation
- Pupillary distance measurement
- Eyewear adjustments
- Progressive lens expertise
- Multifocal lenses
- Patient recordkeeping
- Insurance billing
- Payment collection
- Supply restocking
- Customer education
- Insurance processing
- Practice management software
- Insurance preauthorization
- Optical measuring
- Teamwork and collaboration
- Insurance verification
Timeline
Optician Assistant
Clarity Optical
09.2025 - Current
Team Member
Tractor Supply Company
03.2025 - 09.2025
Business Owner
The Health Hutch
02.1993 - 08.2024
High School Diploma -
Clare High School